Receptionist

RR Donnelley; El Segundo (CA); On-site; USD 24,796 - 33,062; Part time

Job summary

Plymouth Physical Therapy Specialists is seeking a professional, friendly front desk receptionist to join our growing team. The ideal candidate will be detail-oriented, able to handle a multi-line phone system, and multitask in a fast-paced environment while maintaining a welcoming presence with patients as the first greeter.

The role includes customer service, insurance verification, data entry, and overseeing day-to-day operations, with clinic hours from early morning to evening and some

Qualifications

• Proficient with computers and data entry.
• Strong organizational and problem-solving abilities.
• Excellent customer service and communication skills.
• High level of accuracy and attention to detail.
• Able to work independently and as part of a team.
• Capable of multitasking and prioritizing tasks.

Responsibilities

• Obtain and enter new patient demographics into the system and update billing information.
• Collect insurance information and verify benefits as required by office policies.
• Verify insurance and obtain authorizations for services as needed.
• Collect co-pays and balances per office policies.
• Review forms for accuracy and completeness.
• Schedule patient appointments at checkout and manage front desk duties.
• Answer phones and transfer calls to appropriate staff.
• Maintain a clean and orderly waiting area and comply with HIPAA guidelines.
• Assist the Director and Practice Manager with additional tasks.

Skills

Computer proficiency

Organization & problem solving

Customer service

Attention to detail

Teamwork

Multitasking

Job description

Job Description

Plymouth Physical Therapy Specialists is looking for a professional, friendly and organized front desk receptionist to join our growing team at Plymouth Physical Therapy Specialists. Our ideal candidate will be detail-oriented, able to handle a multi-line phone system, and multi-task in a fast-paced environment, all while maintaining a welcoming presence with patients as the first greeter. The position will involve customer service, insurance verification, data entry, and overseeing day-to-day operations.

Responsibilities:

• Obtains and enters new patient demographics; updates patient information, as necessary in the computer system to maintain accuracy for billing.

• Obtains insurance information; as required by office policies.

• Verify insurance benefits/obtain authorizations as needed to process patient for services

• Collects all co-pays and balances, as required by office policies.

• Reviews all forms for accuracy and completion according to office policies.

• Schedules patient appointments at check-out.

• Answers phones and transfers to appropriate staff.

• Maintains a clean and orderly waiting area.

• Adheres to HIPAA regulations and guidelines.

• Completes additional tasks to assist the Director and Practice Manager as necessary.

Qualifications:
Qualifications

• Computer proficiency

• Effective organization skills and problem solving skills

• Excellent customer service skills, interpersonal and communication skills

• High level of accuracy and attention to detail

• Ability to work effectively independently as well within a team setting

• Ability to multitask and prioritize responsibilities

Additional Information

Hours:

• 20-30 hours per week

• Clinic hours are from 6 AM to 7 PM

• Some Saturdays may be required