Receptionist

The Bartlett Skilled Nursing and Assisted Living; El Paso (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

The Bartlett Skilled Nursing and Assisted Living is seeking an enthusiastic Receptionist to be the first point of contact for residents, families, visitors, and staff. The role focuses on creating a welcoming, professional environment while supporting daily front desk operations.

Responsibilities include greeting guests, answering calls, maintaining logs, coordinating with departments, and providing general non-medical support to residents.

Qualifications

• High school diploma or GED required.
• Previous receptionist, customer service, or administrative experience preferred.
• Experience in assisted living, senior living, or healthcare preferred but not required.
• Strong verbal and written communication skills.
• Basic computer skills, including email, Microsoft Word, and general office applications.
• Ability to multitask, prioritize responsibilities, and remain organized.
• Professional appearance and positive attitude.
• Ability to communicate respectfully and compassionately with older adults and their families.
• Bilingual English/Spanish preferred.

Responsibilities

• Greet residents, families, visitors, and vendors in a friendly and professional manner.
• Answer incoming phone calls, direct calls appropriately, and take accurate messages.
• Assist residents and families with general questions and concerns.
• Maintain a clean, organized, and welcoming reception area.
• Provide excellent customer service while maintaining a positive and respectful attitude.
• Monitor individuals entering and exiting the facility and follow visitor sign-in procedures.
• Assist with resident and visitor inquiries and direct concerns to the appropriate department.
• Assist residents with basic non-medical requests and notify care staff when assistance is needed.
• Help coordinate communication between residents, families, and facility staff.
• Follow facility safety and security procedures, including monitoring access to the building.
• Perform general clerical duties, including filing, copying, scanning, and organizing documents.
• Maintain accurate visitor logs and other assigned front desk records.
• Assist with scheduling appointments, meetings, and facility tours as directed.
• Receive, organize, and distribute mail, packages, and deliveries.
• Assist the Executive Director and other department managers with administrative tasks as assigned.
• Maintain confidentiality of resident, employee, and facility information.
• Communicate important messages promptly and accurately to the appropriate staff members.
• Notify management of resident or family concerns requiring follow-up.
• Coordinate with nursing, caregiving, housekeeping, maintenance, and dietary departments as needed.
• Assist with communicating scheduled appointments, transportation arrangements, and expected visitors.
• Report unusual activity, safety concerns, or emergencies immediately to the appropriate personnel.

Skills

Verbal communication

Written communication

Multitasking

Organization

Basic computer skills

Professional appearance

Empathy with seniors

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Microsoft Word

Email

Job description

The Assisted Living Receptionist serves as the first point of contact for residents, families, visitors, and staff. This position is responsible for providing a welcoming and professional environment while supporting daily administrative and front desk operations.

The receptionist plays an important role in maintaining effective communication, assisting residents and families, and ensuring the front desk operates efficiently and safely.

Essential Duties and Responsibilities

Front Desk & Customer Service

• Greet residents, families, visitors, and vendors in a friendly and professional manner.

• Answer incoming phone calls, direct calls appropriately, and take accurate messages.

• Assist residents and families with general questions and concerns.

• Maintain a clean, organized, and welcoming reception area.

• Provide excellent customer service while maintaining a positive and respectful attitude.

Resident & Visitor Assistance

• Monitor individuals entering and exiting the facility and follow visitor sign-in procedures.

• Assist with resident and visitor inquiries and direct concerns to the appropriate department.

• Assist residents with basic non-medical requests and notify care staff when assistance is needed.

• Help coordinate communication between residents, families, and facility staff.

• Follow facility safety and security procedures, including monitoring access to the building.

Administrative Responsibilities

• Perform general clerical duties, including filing, copying, scanning, and organizing documents.

• Maintain accurate visitor logs and other assigned front desk records.

• Assist with scheduling appointments, meetings, and facility tours as directed.

• Receive, organize, and distribute mail, packages, and deliveries.

• Assist the Executive Director and other department managers with administrative tasks as assigned.

• Maintain confidentiality of resident, employee, and facility information.

Communication & Team Support

• Communicate important messages promptly and accurately to the appropriate staff members.

• Notify management of resident or family concerns requiring follow-up.

• Coordinate with nursing, caregiving, housekeeping, maintenance, and dietary departments as needed.

• Assist with communicating scheduled appointments, transportation arrangements, and expected visitors.

• Report unusual activity, safety concerns, or emergencies immediately to the appropriate personnel.

Minimum Qualifications

• High school diploma or GED required.

• Previous receptionist, customer service, or administrative experience preferred.

• Experience in assisted living, senior living, or healthcare preferred but not required.

• Strong verbal and written communication skills.

• Basic computer skills, including email, Microsoft Word, and general office applications.

• Ability to multitask, prioritize responsibilities, and remain organized.

• Professional appearance and positive attitude.

• Ability to communicate respectfully and compassionately with older adults and their families.

• Bilingual English/Spanish preferred.