Receptionist - Part Time

LionStone Care; Brook Park (OH); On-site; USD 17,000 - 19,000; Part time

Benefits offered by this job

Health benefits

401k match

Early pay

PTO & holidays

Referral bonus

Mentorship programs

Educational loan repayment

Job summary

LionStone Care is seeking a Part-time Front Desk/Receptionist at North Park Care Community in Brook Park, OH. The role involves greeting residents and visitors, directing inquiries, and maintaining a professional, welcoming front desk environment.

You will manage phones, messages, scheduling, and records while upholding HIPAA and facility policies. Prior experience in healthcare reception is preferred; strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent is required.
• Prior receptionist/administrative or customer service experience is preferred, especially in healthcare.
• Proficiency in basic office software and strong communication skills.

Responsibilities

• Greet residents, visitors and staff in a friendly, professional manner.
• Answer and direct phone calls; take messages and relay promptly.
• Perform general administrative tasks: filing, copying, scanning, scheduling.
• Support front desk operations and manage visitor logs and mail.
• Provide courteous customer service and handle inquiries; escalate issues as needed.
• Ensure front desk safety protocols and HIPAA-compliant information handling.

Skills

Communication

Organization

Office software

Data entry

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job DetailsJob Location: North Park Care Community - Brook Park, OH 44142-3092Position Type: Part-TimeEducation Level: NoneSalary Range: $12.00 - $14.00 HourlyTravel Percentage: NoneJob Shift: First Shift

Key Responsibilities

Greeting and Reception:

• Greet and welcome residents, visitors, and staff in a friendly and professional manner.
• Direct visitors to the appropriate departments, offices, or resident areas as needed.
• Ensure that all visitors sign in and follow facility protocols for safety and security.
• Assist residents and visitors with inquiries and provide information about the facility and services.

Phone and Communication Management:

• Answer and direct incoming phone calls in a polite and professional manner.
• Take messages and ensure that they are communicated promptly to the appropriate individuals or departments.
• Respond to general inquiries and provide information as needed, or direct calls to the appropriate person.
• Manage and distribute incoming mail and packages to the correct recipients.

Administrative Support:

• Perform general administrative duties, such as filing, faxing, copying, and scanning documents.
• Assist with scheduling appointments, meetings, and events as requested by staff or management.
• Help maintain records, including visitor logs, and ensure proper documentation of front desk activities.
• Order office supplies and maintain a well-organized and tidy reception area.

Customer Service:

• Provide exceptional customer service to residents, visitors, and staff, ensuring that their needs are met and inquiries are addressed promptly.
• Handle any concerns or complaints in a calm and courteous manner, escalating issues to the appropriate staff when necessary.
• Build positive relationships with residents and their families, offering assistance and support when needed.

Safety and Security:

• Monitor and ensure that safety protocols are followed at the front desk, including visitor sign-in and compliance with facility policies.
• Report any security concerns or suspicious activities to management or security personnel.
• Ensure the confidentiality of sensitive information in accordance with facility policies and regulations, including HIPAA when applicable.

Qualifications

Education: High school diploma or equivalent required.

Experience: Previous experience in a receptionist, administrative, or customer service role is preferred, especially in a healthcare or senior living setting.

Skills:

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with basic office equipment, such as phones, copiers, and computers.
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic data entry.
• Ability to handle multiple tasks in a busy environment while maintaining a positive and professional demeanor.

People-Centered Rewards

• Health benefits including Medical, Dental & Vision
• 401k with company match
• Early Pay via Tapcheck!
• Employee Perks & Discount program
• PTO + Company Holidays + Floating Holidays
• Referral Bonus Program
• Mentorship Programs
• Internal/Upskilling Growth Opportunities
• Continued Education Loan Repayment Program powered by Clasp