Receptionist

Recovery Centers of America; Danvers (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Flexible scheduling

Benefits package

Professional development

Supportive culture

Job summary

Recovery Centers of America is seeking a receptionist who will be the first point of contact for patients, visitors and staff. You will manage admissions, respond calmly to stressful situations, and support operations in a healthcare setting that may involve intoxication or withdrawal.

The role requires a high school diploma or GED, healthcare or behavioral health experience, and strong communication skills with attention to confidentiality.

Qualifications

• High school diploma or GED required.
• Healthcare, behavioral health, or SUD setting experience preferred.
• At least 1 year in receptionist/administrative roles.
• Ability to interact with individuals in distress or withdrawal.
• Strong communication and confidentiality awareness (HIPAA).

Responsibilities

• Greet patients, visitors and staff with empathy and professionalism.
• Facilitate admissions and welcome individuals in distress.
• Administer Narcan in emergencies with training provided.
• Answer and route calls accurately and promptly.
• Support interview and appointment check-ins and directions.
• Manage mail, packages, and deliveries per procedures.
• Maintain a tidy, organized front desk and lobby area.

Skills

Communication skills

Customer service

Multitasking

Professionalism

Calm under pressure

Written communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Schedule: 7a - 3:30p, Tuesday - Saturday, 40 hours per week

At Recovery Centers of America (RCA), every team member plays a critical role in helping individuals reclaim their lives from addiction. As a Receptionist, you will be the first point of contact for patients, visitors, and staff, helping to create a welcoming and safe environment in a healthcare setting that often involves high-emotion interactions. This role requires both professionalism and compassion, especially when supporting individuals at various stages of intoxication or withdrawal.

We’re seeking candidates with prior healthcare or behavioral health experience, ideally in a substance use disorder (SUD) setting, who understand the importance of trauma-informed communication and operational precision.

What You’ll Do

• Greet patients, visitors, and guests with empathy and professionalism, even in high-stress or emotionally intense situations.
• Facilitate the patient admission process, including welcoming individuals who may be actively intoxicated or in distress.
• Administer Narcan (as needed) in emergency situations, with training provided.
• Answer and route incoming calls with urgency and clarity, providing accurate facility information.
• Support candidates arriving for interviews and appointments with check-in and directional assistance.
• Manage mail, packages, and deliveries in accordance with facility procedures.
• Maintain a tidy, organized front desk and lobby area that reflects RCA’s commitment to excellence.

What We’re Looking For

• A high school diploma or GED; additional training in medical or behavioral health administration is a plus.
• Prior experience in a healthcare, behavioral health, or substance use disorder treatment setting (required).
• At least one year of experience in a receptionist, administrative assistant, or front desk role (preferred).
• Comfort interacting with individuals who may be experiencing withdrawal, intoxication, or other medical issues.
• The ability to respond calmly in urgent situations, including administering Narcan (training provided).
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and familiarity with HIPAA and patient confidentiality standards.
• Strong multitasking and organizational skills in a fast-paced, patient-facing environment.

Why Choose RCA?

We understand that providing excellent patient care starts with taking care of our team.

That’s why we offer:

• Flexible scheduling options, including full-time, part-time, and per diem positions.
• Comprehensive benefits packages, encompassing medical, dental, vision, and 401(k) plans.
• Professional development opportunities through ongoing training and advancement programs.
• A supportive and inclusive workplace culture where many of our team members share a deep personal connection to recovery.

About Recovery Centers of America

Founded in 2015, RCA has treated over 77,000 patients and is on a mission to save one million lives from the disease of addiction. Our treatment centers operate 24/7, providing compassionate, evidence-based care. Many of our team members have walked the path of recovery themselves, bringing a level of understanding and support that makes RCA a uniquely impactful place to work.

Much like our commitment to save a million lives from addiction, RCA is also committed to hiring a diverse workforce. We embrace people from all walks of life, with all different experiences and we find that unique, diverse minds foster creativity and perspective. No matter your background or whether you’ve been personally affected by addiction, what matters the most as an RCA employee is having a shared passion for helping people who are suffering from addiction.

Please note: A former patient may not be hired at the same location where they were treated until a minimum of one year has elapsed since the completion of their treatment at that location. Former patients may be considered for employment at locations within RCA other than where they were treated within a year after treatment.

EEOC

Recovery Centers of America (RCA) provides equal opportunity in employment and in the provision of services. We are committed to ensuring equal employment opportunity without discrimination or harassment on the basis of race (including hair type, texture, or style), color, religion or religious creed, sex (including pregnancy, childbirth, breastfeeding, sex assigned at birth, gender identity or expression, affectional or sexual orientation, and differences in sex development), age (40 and over), ancestry, national origin (including Limited English Proficiency), disability, genetic information, veteran status, marital status, citizenship, or any other characteristic protected by applicable federal, state, or local law.

State Specific Responsibilities

Follows organizational cybersecurity policies, including acceptable use, password management, and multi-factor authentication requirements. Immediately reports suspected security incidents, unauthorized access, or data breaches in accordance with company policy and regulatory requirements. Maintains strict confidentiality of PHI and adheres to the principle of least privilege, accessing only the minimum necessary data required to perform job functions

Work Shift

1st

Shift Hours

7a-3:30p

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience.

$21.00 - $21.00

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.