Admissions Coordinator

Recovery Centers of America; Danvers (MA); Hybrid; USD 29,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation

Supportive, recovery-friendly work环境

Ongoing training and professional发展

Job summary

Recovery Centers of America is seeking an Admissions Coordinator to guide patients, families, and referral sources through intake with compassion and clinical insight. The role ensures accurate documentation, verification of financial eligibility, and coordination of care from first contact through admission.

The position emphasizes accurate data handling, collaboration with treatment teams, and strong communication with patients and partners to support RCA’s mission of connecting patients to

Qualifications

• Bachelor’s degree in Psychology or a related field; OR
• Associate degree with at least 1 year of relevant admissions experience; OR
• High school diploma with at least 2 years in admissions or related role.

Responsibilities

• Provide comprehensive orientation to patients upon admission and complete documentation.
• Verify financial eligibility and complete all financial setup prior to program entry.
• Serve as a primary contact for referral sources, families, and patients throughout intake.
• Determine appropriate levels of care and communicate recommendations clearly.
• Maintain communication with referral partners, families, and treatment teams for continuity of care.

Skills

Verbal communication

Written communication

Interpersonal skills

Decision making

Customer service

Attention to detail

Organization

Time management

Multitasking

Education

Bachelor’s degree in Psychology or related field

Associate degree with 1 year of relevant experience

High school diploma with 2 years of admissions experience

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Schedule: Tuesday-Saturday, 2nd Shift (1p-9:30p)

Help Patients Access Life-Changing Care

The admissions process is the first step in a patient’s recovery journey—and you can make that step seamless, supportive, and impactful. As an Admissions Coordinator at Recovery Centers of America (RCA), you will guide patients, families, and referral sources through the intake process with compassion and clinical insight.

Your work ensures that every patient arrives safely, receives the correct level of care, and feels welcomed and informed from the moment they walk through our doors. By coordinating clinical, medical, and financial needs at intake, you play a crucial role in connecting patients to the treatment they need—and supporting RCA’s mission to save one million lives.

WhatYou’llDo

• Provide comprehensive orientation to patients upon admission, ensuring all required documentation and electronic intake data are completed accurately.


• Verify financial eligibility and ensure all financial setup processes are completed prior to program entry.


• Respond promptly to patient needs,maintaindepartmental records, and ensure fair and efficient distribution of patients to physicians.


• Complete telephone and in-person pre-admission assessments, gathering clinical, medical, and psychosocial information.


• Serve as a primary point of contact for referral sources, potential patients, and families—coordinating the referral and intake process from first call through admission.


• Determineappropriate levelsof care based on assessment criteria and communicate recommendations clearly.


• Maintain frequent communication with referral partners, families, patients, and treatment teams to support continuity of care.


• Collect and analyze departmental data related to admissions performance indicators.


• Conduct admission searches, safety searches, andassistwith securing and inventorying patient belongings.


• Support counselors and senior program staff in crisis intervention situations as needed.


• Contribute to a safe, supportive, and patient-centered admissions environment.

State-specific responsibilities may apply depending on location.

WhatWe’reLooking For

Education

• Bachelor’s degree in Psychologyor a related field; OR


• Associate degree with at least 1 year of relevant experience; OR


• High school diploma with at least 2 years of experience in admissions or a related role.

Experience & Knowledge

• Experience in behavioral health or substance use treatment admissions strongly preferred.


• Working knowledge of HIPAA standards and confidentiality practices.


• Proficiencyin Microsoft Office and comfort using electronic health record (EHR) systems.

Skills

• Strong verbal and written communication skills, including the ability to gather sensitive clinical information with empathy.


• Excellent interpersonal skills and the ability to build rapport quickly with patients, families, and referral partners.


• Strong decision-making skills, using available information to determineappropriate carepathways.


• Outstanding customer service mindset with the ability to de-escalate, support, and guide individuals in crisis.


• High attention to detail, accuracy, and the ability to thrive in a fast-paced environment.


• Strong organization, time management, and multitasking abilities.

Why Choose RCA?

We believe exceptional patient care starts with taking care of our team. RCA offers:

• Competitive compensation


• A supportive, inclusive, recovery-friendly workplace


• Opportunities for ongoing training, professional development, and career advancement

About Recovery Centers of America

Drug addiction treatment works, and substance abuse recovery is possible. The tens of thousands of happy, healthy individuals who began their journeys at Recovery Centers of America are living proof.

In 2013, Recovery Centers of America (RCA) announced a goal: Save one million lives from the disease of addiction. With facilities nationwide offering evidence-based inpatient, outpatient, and medication-assisted treatment 24 hours a day,365 daysa year, we are working every day to fulfill that promise.

Please note: A former patient may not be hired at the same location where they were treated until a minimum of one year has elapsed since the completion of their treatment at that location. Former patients may beconsidered foremployment at locations within RCA other than where they were treated within a year after treatment.

EEOC

Recovery Centers of America (RCA)providesequal opportunity in employment and in the provision of services. We are committed to ensuring equal employment opportunity without discrimination or harassment on the basis of race (including hair type, texture, or style), color, religion or religious creed, sex (including pregnancy, childbirth, breastfeeding, sex assigned at birth, gender identity or expression, affectional or sexual orientation, and differences in sex development), age (40 and over), ancestry, national origin (including Limited English Proficiency), disability, genetic information, veteran status, marital status, citizenship, or any other characteristic protected by applicable federal, state, or local law.

State Specific Responsibilities

Follows organizational cybersecurity policies, including acceptable use, password management, and multi-factor authentication requirements. Immediately reports suspected security incidents, unauthorized access, or data breachesin accordance withcompany policy and regulatory requirements. Maintains strict confidentiality of PHI and adheres to the principle of least privilege, accessing only the minimum necessary datarequiredto perform job functions.

Work Shift

2nd

Shift Hours

1p-9:30p

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience.

$24.50 - $24.50

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to \"Pay Transparency Law\"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.