Receptionist

Front Porch Communities & Services; Cupertino (CA); On-site; USD 31,000 - 33,000; Full time

Job summary

Front Porch Communities & Services in Cupertino, CA is seeking a friendly receptionist for Sunny View Retirement Community. You will receive callers, determine the nature of the visit, and direct them to the correct destination, while recording basic call details and handling messages.

Working closely with residents, families and staff, you will greet visitors, operate multi-line phones, and perform light clerical duties.

Qualifications

• Greet visitors and direct callers.
• Provide quality customer service to residents and families.
• Record caller information and messages.
• Operate telephone equipment and assist with clerical tasks.

Responsibilities

• Greet visitors and screen callers in the lobby.
• Direct callers to destinations and record name, time, and purpose.
• Answer and manage messages on a multi-line telephone system.
• Perform basic clerical duties for multiple departments.
• Maintain safety and report hazards as required.
• Comply with all company policies and procedures.

Skills

Customer Service

Multi-line Phone

Visitor Greeting

Clerical Tasks

Education

High School diploma or GED

Job description

Summary

Receives callers at community/office, determines nature of business, and directs callers to destination by performing the following duties.

Sunny View Retirement Community

Saturday and Sunday: 9:00am-5:30pm

Pay Range: $22.75 - $24.00

Summary

Receives callers at community/office, determines nature of business, and directs callers to destination by performing the following duties.

Detailed Responsibilities

• Receptionist
• Provides quality Customer Service efficiently to residents, families, co-workers and vendors in a manner to ensure satisfaction
• Directs caller to destination and records name, time of call, nature of business, and person called upon
• Takes messages accurately including correct spelling of names and phone number
• Operates multi-line telephone console to receive incoming messages
• Greet incoming visitors, screen visitors in lobby if unfamiliar
• Proficiency with multi-line telephones, telephone head set, calculator, fax machine, postal machine and copy machine
• May cash checks; sell stamps, bill residents for meal charges by entering data on computer system
• May sell meal tickets to employees and issues visitors pass when required
• May make guest room reservations
• Monitor fire alarms, call 911 if applicable and direct emergency personnel
• Keep track of keys to residents, employees and vendors
• Performs variety of clerical duties, which may include various projects for the Executive Director, Marketing, Accounting and Activity Departments
• Performs all duties in a safe and efficient manner Reports any safety hazards and/or accidents to supervisor
• Attends all mandatory in-service meetings Complies with all department and facilities policies and procedures
• Front Porch is committed to the prevention of accidents by providing equipment with safeguards, personal safety equipment on jobs which require it, and adequate safety instructions to all employees
• All employees are required to follow safe work habits in order to prevent injuries to themselves, residents, visitors or other employees

Credentials

Education with Equivalent Qualifications:

Essential

• High School diploma or GED

Experience With Equivalent Qualifications

Compensation Disclaimer: The actual compensation offered will depend on a wide range of factors including, but not limited to, the selected candidate’s knowledge, skills, experience, training, education, and licensure/certifications (as applicable).

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws. Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and criminal background clearance.