Receptionist

Lakeside Capital Group Management LLC; Coeur d'Alene (ID); On-site; USD 29,000 - 32,000; Full time

Job summary

Hemmingson Senior Living in Idaho is seeking a Receptionist responsible for overseeing the financial and administrative operations of the community. You will handle billing, accounts, payroll coordination, and resident records while supporting residents, families, and staff with day-to-day administrative needs.

This role emphasizes accuracy, confidentiality, and exceptional customer service during regular business hours with occasional extra hours as needed.

Qualifications

• Experience in an office within an assisted living setting is preferred.
• Proficient with Microsoft Office and basic accounting/administrative tasks.
• Excellent communication and customer service skills; ability to handle confidential information.

Responsibilities

• Manage day-to-day office environment and supplies.
• Coordinate payroll processing with corporate office.
• Maintain resident files, admissions paperwork, and billing records.
• Prepare monthly resident billing statements.
• Ensure records comply with Idaho regulations (IDAPA).
• Answer phones, greet visitors, and provide excellent customer service.

Skills

Microsoft Suite

Communication skills

Customer service

Attention to detail

Organizational skills

Time management

Multitasking

Tools

Microsoft Publisher

Job description

$21.00 To $23.00 Hourly

About Hemmingson Senior Living

Hemmingson Senior Living is a premier senior living community nestled on six beautifully manicured acres in the Inland Pacific Northwest. Thoughtfully designed from the ground up, our campus offers a full continuum of care — from independent living in exclusive private cottages to high-touch assisted living, memory care, and comprehensive medical support — all within one exceptional community. At Hemmingson, enriching the lives of our residents isn't just a goal, it's our purpose. Our campus features a vibrant community center, fitness facilities, a full-service salon and spa, and a variety of social gathering spaces designed to foster connection, wellness, and joy every day.

We are building something truly special here — a team of dedicated professionals who share our commitment to dignified, compassionate care and an unwavering standard of excellence. If you're passionate about making a meaningful difference in people's lives, Hemmingson Senior Living is where you belong.

Position Summary

The Receptionist is responsible for overseeing the financial, administrative, and office operations of the assisted living community. This role ensures accurate billing, accounts management, payroll coordination, recordkeeping, and regulatory compliance while supporting residents, resident families, and staff with administrative needs.

The Receptionist plays a key role in maintaining smooth day-to-day operations.

Duties and Responsibilities

Billing & Accounts Receivable

• Manage day-to-day office environment including management of office equipment and office supplies
• Coordinate Care Conference schedule for DON/Administrator
• Greet Visitors and Tour facility inquiries
• Work with Activities Director creating monthly Activity Calendar
• Create and assist with distribution of the newsletter
• Assist Resident or Resident Family with Admission Paperwork
• Prepare and process monthly resident billing statements

Payroll & HR Support

• Coordinate payroll processing with corporate office
• Maintain employee files and required documentation
• Assist with employee onboarding paperwork (background checks, new hire forms etc.)
• Track employee certifications, licenses, and training records

Resident Records and Admissions Support

• Maintain accurate and confidential resident files
• Assist with admission paperwork, contracts, and services agreements
• Ensure required documents are completed, signed and properly filed
• Support discharge paperwork and final billing processes

Compliance & Documentation

• Ensure administrative records comply with Idaho regulations (IDAPA)
• Maintain:
  • Resident Admission Agreements
  • Financial and Billing Records
  • Personnel Records
• Prepare documentation for audits, surveys and inspections

Office Operations

• Manage front office operations and supplies
• Answer phones, greet visitors, and provide customer service
• Maintain organized filing systems (electronic and paper)

Customer Service

• Serve as a point of contact for residents and families regarding:
  • Billing questions and administrative concerns
  • Provide professional, courteous, and timely responses

Confidentiality & Security

• Maintain strict confidentiality of resident and employee information
• Ensure secure handling of financial and personal data

Experience, Skills & Abilities

• Microsoft Suite and Publisher
• Strong communication and customer service skills
• Strong attention to detail and accuracy
• Organizational and time management skills
• Ability to handle sensitive information confidentially
• Ability to multitask and meet deadlines
• Office setting within an assisted living community
• Regular business hours with occasional additional hours as needed
• Frequent interaction with residents, families, and staff