Receptionist

Lifepoint Health®; Clyde (NC); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health, dental & vision coverage

Paid time off (PTO)

401(k) with company match

Wellness programs

Job summary

Lifepoint Health/Haywood Regional Medical Center seeks a receptionist to greet visitors, manage front-desk operations, and ensure accurate patient data collection and insurance information. You will coordinate referrals, handle calls, and maintain a tidy office while supporting a team of healthcare professionals in a fast-paced setting.

The role requires strong communication, basic medical terminology, and the ability to work calmly under stress.

Qualifications

• High school diploma or equivalent preferred.
• Medical front office experience preferred.
• Knowledge of medical terminology preferred.
• Requires critical thinking, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Responsibilities

• Greets visitors and communicates with patients and providers.
• Coordinates workflow and maintains records of office activities.
• Completes all aspects of the check-in/check-out process.
• Enters and updates patient demographics and insurance information.
• Collects copay/coinsurance balances for current visit and outstanding balances.
• Completes pre-appointment checklists and prepares accordingly.
• Manages phone calls and messages, including retrieval and distribution of messages.
• Keeps the office area neat and organized and maintains supplies.
• Addresses information requests and responds to work requests.
• Monitors front office tasks and deadlines.
• Schedules referrals to specialists and notifies patients as needed.
• Performs additional tasks as delegated by leads and managers.

Skills

Front desk

Customer service

Communication

Medical terminology

Education

High school diploma

Job description

Your Experience Matters

Haywood Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others.

More About Our Team

Join our team of healthcare professionals at Western Carolina Mountain Medical Associates where we are committed to providing personalized and high-quality healthcare in a friendly and welcoming environment.

How You'll Contribute

A Receptionist who excels in this role:

• Greets visitors and communicates with patients and providers.
• Coordinates workflow and complies records of office activities.
• Completes all aspects of check-in/check-out process.
• Enters and updates patient demographics and insurance information.
• Collects any copay/coinsurance balances for current visit and any outstanding balance from patients.
• Complete pre-appointment checklists and prepares accordingly.
• Places, answers, and directs phone calls and distributes messages. Including retrieval and distribution of answering service messages.
• Keeps office area neat and tidy.
• Monitors and maintains log of needed office supplies.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Monitors and addresses all front office task buckets in a timely manner.
• Schedule referrals for patients to be seen by other physicians/specialists as ordered. Send all records needed and notify patient as needed.
• Completes other tasks, within scope of position, as delegated by the practice leads, supervisors, managers and Market director.

Schedule: Full-time, Days (Monday-Friday)

Why join us

We Believe That Investing In Our Employees Is The First Step To Providing Excellent Patient Care. In Addition To Your Base Compensation, This Position Also Offers

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO:Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth:Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:Ongoing learning and career advancement opportunities.
• Health & Fitness Center Access www.myhaywoodregional.com/locations/haywood-regional-health-fitness-center

What We're Looking For

Applicants should have a high school diploma or equivalent preferred. Additional requirements include:

• Medical front office experience preferred.
• Knowledge of medical terminology preferred.
• Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

More About Haywood Regional Medical Center

Haywood Regional Medical Center (HRMC) is a 154-bed acute hospital and includes 11 multi-specialty clinics that have been offering exceptional care to the Haywood County community for over 97 years. The campus, located in Clyde, is also home to the 54,000 square foot Haywood Regional Health & Fitness Center, and the 44,000 square foot Outpatient Care Center. HRMC also operates two urgent care centers in the county. We are proud to be recognized for an "A" hospital safety grade from The Leapfrog Group, The Joint Commission National Quality Approval, Screening Center of Excellence with Lung Cancer Alliance, accredited Chest Pain Center from American College of Cardiology, and Center of Excellence from Addario Lung Cancer Foundation.

EEOC Statement

"Haywood Regional Medical Center is an Equal Opportunity Employer. Haywood Regional Medical is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran