Front Desk Supervisor

Lifepoint Health®; Clyde (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits

Free gym memberships

Professional development opportunities

Job summary

Lifepoint Health® is seeking a Front Desk Supervisor for Haywood Regional Medical Center in Clyde, North Carolina. This role involves leading daily operations at the front desk while providing exceptional customer service and a welcoming environment. The ideal candidate will have supervisory experience, strong communication skills, and the ability to mentor staff.

The position includes full-time hours and offers a supportive work environment with comprehensive benefits, mental health services, and professional development opportunities. Join a dedicated team that prioritizes community health.

Qualifications

• Previous supervisory or leadership experience required.
• Strong organizational and multitasking skills.
• Ability to handle member concerns and resolve conflicts.

Responsibilities

• Lead daily front desk operations and provide exceptional customer service.
• Train, onboard, and mentor all front desk staff.
• Resolve member concerns, complaints, and complex issues.

Skills

Customer service

Team leadership

Staff training and mentoring

Problem solving

Communication skills

Education

Associate’s degree preferred

Job description

Front Desk Supervisor

Haywood Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well‑being so you can provide exceptional care to others. As a Front Desk Supervisor joining our team, you will embrace a vital mission dedicated to making communities healthier.

The Front Desk Supervisor is responsible for leading daily front desk operations while providing exceptional customer service and ensuring a welcoming environment for all members and guests. This hands‑on leadership role oversees staff scheduling, training, coaching, and performance while actively supporting front desk operations and maintaining high service standards.

More About Our Team

Our dedicated team of exercise specialists, certified instructors, and trainers support the needs of our community. We have a variety of positions within our 54,000‑square‑foot facility. This position works closely with all areas within the facility to serve the needs of our members. Teamwork, critical thinking and compassionate service are important as we deliver high‑quality programs and services for the members, patients and guests.

How You'll Contribute

• Leading daily front desk operations by providing exceptional customer service and creating a welcoming environment for all members and guests.
• Serving as both a hands‑on team member and supervisor by actively supporting front desk operations while overseeing staff performance and service standards.
• Creating, coordinating, and supervising staff schedules to ensure proper coverage and smooth daily operations.
• Training, onboarding, coaching, and mentoring all front desk staff to maintain consistency, professionalism, and high performance standards.
• Leading by example through professionalism, accountability, strong communication, and teamwork.
• Handling and resolving member concerns, complaints, and complex issues promptly and professionally.
• Ensuring staff compliance with departmental policies, procedures, and organizational standards.
• Assisting with performance evaluations, staff development, and corrective actions while supporting front desk operations as needed.

Schedule

Full‑time, Days

Why Join Us

• Comprehensive benefits: tailored benefit options for part‑time and PRN employees, and more.
• Employee well‑being: mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional development: ongoing learning and career advancement opportunities.
• Health & Fitness Center access: www.myhaywoodregional.com/locations/haywood-regional-health-fitness-center

What We're Looking For

• Associate’s degree preferred; applicable work experience may be substituted in lieu of formal education.
• Previous supervisory or leadership experience required, preferably in a fitness, hospitality, customer service, or front‑desk environment.
• Strong customer service and communication skills with the ability to professionally interact with members, guests, and staff.
• Ability to lead by example, motivate a team, and maintain a positive, professional work environment.
• Experience with staff scheduling, training, onboarding, and day‑to‑day team supervision.
• Ability to handle member concerns, resolve conflicts, and make sound decisions in a fast‑paced environment.
• Strong organizational, multitasking, and problem‑solving skills with attention to detail.

More About Haywood Regional Medical Center

Haywood Regional Medical Center (HRMC) is a 154‑bed acute hospital and includes 11 multi‑specialty clinics. HRMC has been offering exceptional care to the Haywood County community for over 97 years. The campus, located in Clyde, also hosts a 54,000‑square‑foot Haywood Regional Health & Fitness Center and a 44,000‑square‑foot Outpatient Care Center. HRMC operates two urgent‑care centers in the county and is proud to be recognized for an A hospital safety grade from The Leapfrog Group, The Joint Commission National Quality Approval, Screening Center of Excellence with Lung Cancer Alliance, an accredited Chest Pain Center from the American College of Cardiology, and a Center of Excellence from the Addario Lung Cancer Foundation.

EEOC Statement

"Haywood Regional Medical Center is an Equal Opportunity Employer. Haywood Regional Medical is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Equal opportunity and affirmative action employers are looking for diversity in candidates for employment: minority, female, disabled, protected veteran.