Receptionist

Lawrence Hall; Chicago (IL); Presencial; USD 26.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance - HMO/PPO options

Dental insurance - HMO/PPO options

Vision insurance

401(k) with employer match (up to 5%)

Flexible Spending Accounts (FSA)

Pre-tax Commuter benefits - Parking/Tr

Life Insurance - employer-paid

EAP for counseling

Wellness Reimbursement

Employee Referral Bonus up to $1,500

CEUs for licensed employees

Public Service Loan Forgiveness

Descripción de la vacante

Lawrence Hall is a Chicago-based nonprofit organization focused on healing trauma and supporting youth, families, and communities. The Receptionist is the first point of contact at the Northside campus, managing front desk operations and delivering administrative support in a trauma-informed environment.

The role requires a high school diploma, strong clerical and communication skills, and the ability to lift up to 25 pounds.

Formación

• High school diploma or equivalent is required.
• Strong clerical and organizational skills with accurate filing and typing.
• Good computer skills and ability to learn office technologies.
• Clear verbal and written communication; professional telephone etiquette.

Responsabilidades

• Welcome youth, families, visitors, vendors, and callers in a professional, trauma-informed manner.
• Operate a multi-line telephone system, answer inquiries, relay information, and take messages.
• Manage incoming/outgoing mail, deliveries, and shipments.
• Maintain reception area and oversee office supply inventory and ordering.
• Provide administrative support, maintain records, and assist with filing.
• Maintain confidentiality and positive interactions with youth, families, staff, and partners.
• Attend required meetings and trainings; perform other duties as assigned.

Conocimientos

Clerical skills

Typing

Filing

Verbal communication

Written communication

Telephone etiquette

Independent work

Customer service

Lifting up to 25 pounds

Educación

High School Diploma or equivalent

Descripción del empleo

Receptionist

Who We Are

Lawrence Hall is a Chicago-based nonprofit organization dedicated to healing trauma and helping young people, families, and communities thrive. Through education, residential treatment, foster care, workforce development, and community-based programs, we create opportunities for lasting growth and positive change.

Lawrence Hall fosters a culture built upon the principles of the Children and Residential Experiences (CARE) model and the core values of Respect, Empowerment, Safety, and Teamwork. Together, these principles are embedded throughout our trauma-informed philosophy and guide how we serve youth and families, support one another as colleagues, and partner with our community.

About the Role

The Receptionist serves as the first point of contact for youth, families, visitors, vendors, and staff at Lawrence Hall's Northside campus. This position is responsible for managing front desk operations, operating the agency switchboard, coordinating mail and deliveries, maintaining office supplies, and providing administrative support to ensure efficient daily operations. The Receptionist plays a key role in creating a welcoming, professional, and trauma-informed environment while maintaining confidentiality and supporting the overall administrative functions of the agency.

What You'll Do

• Welcome youth, families, visitors, vendors, and callers in a professional, courteous, and trauma-informed manner.
• Operate a multi-line telephone system, answer inquiries, relay information, transfer calls, and take accurate messages.
• Manage incoming and outgoing mail, deliveries, and shipments.
• Maintain a clean, organized reception area and oversee office supply inventory and ordering processes.
• Provide administrative support, maintain records, and assist with document filing and organization.
• Maintain confidentiality and foster positive interactions with youth, families, staff, and community partners.
• Attend required meetings and trainings and perform other duties as assigned.

Who We're Looking For

Required

• High School Diploma or equivalent.
• Accurate filing, typing, and general clerical skills.
• Computer proficiency and ability to learn new office technologies.
• Strong verbal and written communication skills.
• Professional telephone etiquette and customer service skills.
• Ability to work independently, prioritize competing responsibilities, and manage front desk operations with minimal supervision.
• Ability to work effectively with youth, families, staff, visitors, and vendors in a diverse environment.
• Ability to lift and carry up to 25 pounds.
• Ability to pass agency-required assessments, background screening, and drug screening.

Preferred

• Minimum six months of receptionist, administrative, or customer service experience.
• Experience working in a human services, nonprofit, healthcare, education, or similar environment.
• Knowledge of trauma-informed care principles and practices.

Position Requirements & Work Environment

• Location: Chicago, IL; on-site at Lawrence Hall's Northside Campus.
• Physical Demands: Frequent sitting, standing, walking, typing, filing, telephone use, and operation of standard office equipment. Ability to lift and distribute supplies and packages up to 25 pounds.
• Travel: Minimal travel required.
• Schedule: Full-time schedule during agency business hours with occasional flexibility as needed.
• Work Environment: Professional office setting with frequent interaction with youth, families, visitors, employees, vendors, and delivery personnel.

Compensation and Benefits

• Hourly Rate: $18.85 - $20.95 per hour. Compensation is determined by a set base hourly rate with additional compensation considered based on relevant education and experience.
• Average of 17-25 days PTO + 9 holidays
• Medical insurance - HMO and PPO options
• Dental insurance - HMO and PPO options
• Vision insurance
• 401(k) with up to 5% employer match and auto-vesting
• Flexible Spending Accounts (FSA) - Medical and Dependent Care
• Pre-tax Commuter benefits - Parking and Transit
• 100% employer-paid Basic Life and AD&D Insurance
• Voluntary Life Insurance for Employees, Spouses, and Children
• Accident and Critical Illness Insurance
• Short-Term and Long-Term Disability
• 100% employer-paid Employee Assistance Program (EAP) for free counseling and life resources
• Wellness Reimbursement Program
• Employee Referral Bonus up to $1,500
• Continuing Education Units (CEUs) for licensed employees
• Public Service Loan Forgiveness

This position is classified as Non-Exempt under the Fair Labor Standards Act (FLSA).

Equal Opportunity Employer M/F/D/V.