Receptionist

Heritage Senior Communities; Byron Township (MI); On-site; USD 20,000 - 23,000; Full time

Benefits offered by this job

No wage cap

Opportunity for advancement

Perfect attendance bonus

Flexible spending account

Optional health insurance

90-day potential pay raise (dependent)

PTO based on hours worked and years of

401(k) with company match up to 50% of

Annual pay raise (dependent on)

Paid orientation and training

Job summary

Railside Assisted Living Center is looking for a friendly, organized, and dependable Receptionist to join our team! As the first point of contact for residents, families, visitors, and staff, our Receptionist plays an important role in creating a welcoming and supportive environment.

We are looking for someone who enjoys working with people, communicates professionally, and takes pride in providing excellent customer service.

Qualifications

• Must have strong interpersonal and customer service skills.
• Excellent verbal and written communication.
• Ability to multitask and stay organized in a front-desk environment.

Responsibilities

• Serve as first point of contact for residents, families, visitors, and staff.
• Answer and screen incoming calls, route to appropriate staff, and take messages.
• Greet visitors and provide information or brochures as needed.
• Maintain a clean, organized reception area and manage mail/packages.
• Prepare notices and packets for events and orientation.
• Assist with basic clerical tasks and data entry as directed.

Skills

Interpersonal skills

Customer service orientation

Professional communication

Organizational skills

Computer literacy

Job description

Receptionist

Railside Assisted Living Center
7955 Byron Center Ave SW, Byron Center, MI

Job Type: Full-Time
Schedule: Monday - Friday, 8:30 AM - 5:00 PM
Pay: $14.50 - $16.50 per hour (Based on experience and qualifications)

Join Our Team!

Railside Assisted Living Center is looking for a friendly, organized, and dependable Receptionist to join our team!

As the first point of contact for residents, families, visitors, and staff, our Receptionist plays an important role in creating a welcoming and supportive environment. We are looking for someone who enjoys working with people, communicates professionally, and takes pride in providing excellent customer service.

This position is ideal for someone who is organized, detail-oriented, and passionate about making a positive difference in the lives of our residents.

We Offer:

• No wage cap

• Opportunity for advancement

• Perfect attendance bonus

• Flexible spending account

• Optional health insurance

• 90-day potential pay raise (dependent on performance)

• PTO based on hours worked and years of service

• 401(k) with company match up to 50% of your contribution of up to 6%

• Annual pay raise (dependent on performance)

• Paid orientation and training

Scope and Purpose

The Receptionist serves as an ambassador for Railside Assisted Living Center, providing a welcoming environment for residents, families, visitors, and staff.

This position supports the Administrator and administrative team through communication, organization, and daily office operations while helping ensure residents and visitors receive professional and courteous service.

Duties and Responsibilities

• Serve as an ambassador of goodwill to all residents, families, visitors, and staff entering the community.

• Answer and screen incoming telephone calls in a courteous and professional manner, route calls to appropriate staff, and take messages as needed.

• Forward messages via email to managers, supervisors, and Med Techs, and maintain written messages for staff to retrieve during breaks.

• Greet visitors in a friendly, courteous, and professional manner.

• Provide basic community information, including brochures and informational packets, to prospective residents and families.

• Sort and distribute incoming mail on the same day it is received.

• Maintain records and statistics regarding inquiries from prospective residents and families.

• Assemble and maintain inquiry packets, move-in packets, employee orientation packets, and other informational folders as directed.

• Prepare name tags for resident door pockets and new employees as directed.

• Monitor office supply inventory and communicate supply needs to the Office Manager or Community Relations Liaison.

• Maintain employee polo shirt inventory, distribute shirts as directed, process payroll deduction forms for employee shirt purchases, and order additional shirts according to established procedures.

• Prepare notices for community events and coordinate with the Housekeeping Supervisor or Community Relations Liaison for posting.

• Prepare invitations for mailing and print daily event notices for table tents.

• Ask required pre-screening questions and provide completed information to the Resource Manager or Office Manager.

• Type and prepare weekly menus for posting.

• Complete ECP data entry as directed.

• Monitor individuals entering and exiting the community through the front lobby.

• Maintain a clean, organized, and professional reception area.

• Respond to prospective resident inquiries and collect contact information for follow-up by the Administrator, Office Manager, or Community Relations Liaison regarding residency or waiting list status.

• Conduct tours for prospective residents, families, and referral resources when the Administrator, Office Manager, Community Relations Liaison, or another supervisor is unavailable.

• Maintain copies of necessary forms and documents.

• Receive, organize, and put away office and facility supplies.

• Handle the sale of employee and guest meal tickets.

• Take reservations and maintain guest lists for special events.

• Perform other duties as assigned to support the goals and daily operations of the community.

General Responsibilities

• Follow policies, procedures, and practices outlined in the Heritage Property Management Operations Manual.

• Comply with applicable state and local licensing regulations and federal and state fair housing guidelines.

• Follow Life Safety policies and participate in periodic safety drills.

• Participate in required training and professional development opportunities.

• Report safety and health hazards to the Maintenance Supervisor.

• Work cooperatively with coworkers, supervisors, and staff across all shifts.

• Report to work as scheduled and maintain dependable attendance.

• Treat all residents with dignity and respect.

• Observe residents for changes in physical, emotional, cognitive, or behavioral conditions and communicate concerns to the Shift Supervisor.

• Follow established infection control protocols.

• Respect resident rights and maintain confidentiality in accordance with HIPAA and community policies.

• Follow all guidelines and expectations outlined in the Employee Handbook.

• Communicate professionally, maturely, and respectfully with residents, families, visitors, and coworkers.

• Comply with the Employee Handbook's code of conduct.

Qualifications

• Must be at least 18 years of age.

• Strong interpersonal and customer service skills.

• Friendly, professional, and welcoming demeanor.

• Excellent verbal and written communication skills.

• Proficiency in basic computer applications, including email, word processing, and data entry.

• Strong organizational and clerical skills.

• Ability to multitask, prioritize responsibilities, and manage competing demands.

• Ability to work independently, demonstrate initiative, and exercise sound judgment.

• Compassionate and respectful attitude toward seniors and their families.

• Ability to read, write, and follow directions in English.

• Maturity and professionalism when handling sensitive situations.

• Must be able to pass state-mandated criminal background screening and comply with applicable drug testing requirements.

Physical Requirements

• Ability to walk distances on hard surfaces.

• Ability to stand for extended periods.

• Ability to sit for extended periods.

• Ability to perform repetitive motions associated with office work.

• Ability to bend and stoop.

• Ability to lift up to 20 pounds.

• Ability to communicate effectively, both verbally and in writing.

• Ability to use email, telephones, keyboards, and standard office equipment.

Additional Job Details

Position: Full-Time Receptionist
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Location: Railside Assisted Living Center, Byron Center, MI

The Receptionist reports to the Community Relations Manager or Office Manager and works closely with the administrative and resident care teams.

AtRailside Assisted Living Center, we believe that every interaction matters. Our Receptionist helps create a positive first impression and contributes to the welcoming atmosphere that our residents and families deserve.

Hourly range $14.50-$16.50