Receptionist - Dr. Treat (Burlingame)

Mission Pet Health; Burlingame (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement options

Employee Assistance Program (EAP)

Discounted veterinary care for your of

Discounted veterinary care for your w

Job summary

Mission Pet Health in Burlingame is seeking a friendly receptionist to be the first point of contact for clients and their pets. You will manage a multi-line phone system, greet clients, handle appointments and transactions, and support care coordination with a compassionate, team-oriented approach.

Ideal candidates bring a passion for animals, excellent communication, and strong organizational skills. The role offers a competitive hourly rate or salary and a comprehensive benefits package,

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities

• Be the Director of First Impressions: you'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: you'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: you'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: you'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Skills

Customer service

Excellent communication

Organizational skills

Team player

Calm under pressure

Tools

Veterinary software

Job description

Dr. Treat in Burlingame is dedicated to boldly reimagining comprehensive personalized pet care. You will be joining a medical team committed to "Candor with care" in a healthy environment designed to nurture, encourage, and uplift those providing medical services. Our passion for exceptional veterinary services is shared by the community, reflected in our excellent 4.7-star Google rating. We are seeking professionals ready to utilize their expertise in this light-filled, modern clinic environment and contribute to a mission focused on the health and wellbeing of companion animals.At Dr. Treat - Burlingame, you work alongside an established group of professionals, including our Head of Veterinary Medicine, a Senior Veterinarian, and dedicated medical teammates. We believe care providers need to be empowered to do their best work. This location, which opened in January 2024, offers you a unique opportunity to grow within a developing practice and shape the future of personalized veterinary medicine. We are committed to fostering a supportive atmosphere that ensures all teammates can achieve their career goals and succeed.The spacious, light-filled clinic on Primrose Road is equipped to support a wide range of procedures. You will be practicing comprehensive medicine encompassing Preventive Care, Primary Care, Surgical and Dental procedures, Diagnostics, and dedicated care tailored for Juniors and Seniors. We also utilize Urgent and Virtual Care services to enhance client accessibility and maintain continuity of care for our members. We prioritize providing all the resources you need to deliver personalized pet care and exceptional veterinary services in a welcoming destination for all pet medical needs.Located conveniently in vibrant downtown Burlingame, California, Dr. Treat offers the appeal of the Peninsula lifestyle. Burlingame is a thriving community, placing you in a highly desirable area just south of San Francisco. With easy access to major transportation routes and situated in a welcoming urban core, this location provides excellent work-life balance while serving a pet-owning public that trusts us with their beloved companions.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values - Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace", ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

Location:River City Veterinary Hospital (Richmond)

Location:Hilton Veterinary Care Hospital

Location:Riverbark Veterinary Hospital of Spring Lake

Location:Livewell Animal Hospital of St. Augustine

Location:Kendall County Veterinary Center

Location:Main Street Veterinary Hospital (Reisterstown)

Location:Companion Animal Hospital & Boarding Center