Receptionist

Riviera Surgical Center; Bullhead City (AZ); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Training and development opportunities

Job summary

Riviera Surgical Center in Bullhead City, AZ is seeking a proactive Front Desk/Receptionist to join our 12-person team. You will warmly welcome patients, verify insurance, schedule appointments, and maintain a smooth front desk workflow in a HIPAA-compliant environment.

Ideal candidates have healthcare front desk experience, strong communication skills, and proficiency with basic computer tasks. This full-time role offers competitive benefits and opportunities to grow with our surgical center.

Qualifications

• Experience in customer service or front desk roles.
• Familiarity with medical terminology and insurance processes.
• Experience with EHR systems is a plus (EPIC, Cerner, Meditech).
• Excellent communication and organizational skills.

Responsibilities

• Welcome and greet patients, visitors, and staff.
• Check-in and check-out, verify documents and insurance.
• Coordinate appointments and surgeries using scheduling system.
• Answer inquiries by phone, email, or in person.
• Register patients in the EHR system.
• Verify insurance coverage and benefits.
• Coordinate with medical staff for patient care and scheduling.
• Maintain a clean, welcoming reception area.
• Provide general administrative support.
• Adhere to policies and HIPAA regulations.

Skills

Customer service oriented

Front desk experience

Professional communication

HIPAA understanding

Education

High school diploma or equivalent

Associate's degree preferred

Tools

EPIC

Cerner

Meditech

Job description

Riviera Surgical Center in Bullhead City, AZ is looking for one receptionist to join our 12 person strong team. We are located on 3003 Az 95 #63.

Riviera Surgical Center is a leading healthcare facility located in Bullhead, Arizona, dedicated to providing exceptional surgical care to our patients. We are currently seeking a proactive and customer-focused individual to join our team as a Front Desk/Receptionist. The ideal candidate will play a crucial role in ensuring smooth operations at the front desk while delivering excellent service to patients, visitors, and staff.

Responsibilities:

1. Welcome and Greet: Warmly welcome patients, visitors, and staff as they arrive at the surgical center.
2. Check-In and Check-Out: Efficiently handle patient check-in and check-out processes, verifying necessary documentation and insurance information.
3. Appointment Scheduling: Coordinate patient appointments, surgeries, and consultations accurately using the electronic scheduling system.
4. Answer Inquiries: Respond to phone calls, emails, and in-person inquiries promptly and professionally, providing information or directing queries to the appropriate personnel.
5. Patient Registration: Collect and enter patient information accurately into the electronic health records (EHR) system.
6. Insurance Verification: Verify insurance coverage and benefits for patients, ensuring accurate billing and reimbursement processes.
7. Coordinate with Medical Staff: Communicate effectively with medical staff, nurses, and other departments to ensure seamless patient care and scheduling.
8. Maintain Reception Area: Keep the reception area organized, tidy, and welcoming at all times.
9. Administrative Support: Provide administrative support such as filing documents, handling mail, and maintaining office supplies inventory.
10. Adhere to Policies: Follow established protocols, procedures, and privacy regulations (HIPAA) to maintain confidentiality and security of patient information.

Qualifications:

1. High school diploma or equivalent (Associate's degree preferred).
2. Proven experience in a customer service or front desk role, preferably in a healthcare setting.
3. Familiarity with medical terminology, insurance processes, and electronic health records (EHR) systems (experience with systems like EPIC, Cerner, or Meditech is a plus).
4. Excellent communication skills (verbal and written) with a professional and friendly demeanor.
5. Strong organizational and multitasking abilities, with attention to detail.
6. Ability to work effectively in a fast-paced environment and handle stressful situations with composure.
7. Proficiency in basic computer skills (MS Office, email, internet).

Benefits:

• Competitive salary commensurate with experience
• Health, dental, and vision insurance
• Retirement savings plan (401k) with company match
• Paid time off (vacation, sick leave)
• Training and development opportunities