Receptionist

Mission Pet Health; Germantown (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Discounted veterinary care for your or

Access to online discount platform

Free 24/7 doctor access via Teladoc

Job summary

Mission Pet Health in Germantown, MD, seeks a Receptionist to manage a multi-line phone system, greet clients warmly, and coordinate appointments and billing. You will help educate clients on preventive care while supporting a smooth hospital workflow.

The role emphasizes compassionate client service, strong communication, and the ability to multitask in a busy veterinary environment. Weekend and holiday availability is often required.

Qualifications

• Experience with veterinary software preferred.
• Excellent customer service and communication skills.
• Strong organizational abilities and multitasking in a fast-paced setting.
• Collaborative, team-first mindset and ability to work independently when needed.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients with empathy.
• Coordinate care: maintain accurate records, schedule appointments, and process transactions.
• Educate clients on preventative care and hospital services to support pet health.
• Provide a calm, empathetic presence for clients and patients.

Skills

Customer service

Communication

Organizational

Team player

Vet software

Flexible schedule

Tools

Vet software

Job description

Germantown Veterinary Clinic is honored to be a comprehensive partner in pet healthcare, operating since 1983 with a core mission to treat every animal just like our own. Our dedication to the highest standards of care has earned us the distinction of being Montgomery County’s Most Trusted Animal Hospital, RATED #1 VET by the community. That trust is further reflected in our excellent 4.7-star Google rating. When you join us, you are stepping into a supportive culture where you can immediately feel the impact of your skills and dedication from day one. Joining the established team at Germantown Veterinary Clinic means you will be working alongside an experienced and stable group of five dedicated Veterinarians. We prioritize creating an environment where all teammates can do their best work every day. We support collaboration across all areas of patient care, ensuring you have the resources and peer support necessary to learn, grow, and expand your professional knowledge base within a long-standing practice known for clinical excellence. Our commitment is to full-service small animal care, providing you ample opportunity to practice cutting-edge medicine across a wide range of services. You will be routinely engaging in Advanced Care, comprehensive Surgical Procedures, and utilizing sophisticated Testing and Diagnostics. We also provide dedicated Urgent Care services and robust Wellness and Prevention programs, allowing you to manage caseloads that are both challenging and medically diverse, including complex dentistry procedures. Located in the desirable community of Germantown, Maryland, you benefit from a fantastic quality of life within Montgomery County. Germantown is an ideal location offering easy access to the resources and attractions of nearby Gaithersburg, balancing community feel with regional accessibility. The area offers a high standard of living, excellent regional connectivity, and a welcoming environment, making it a perfect place for you to settle down and truly succeed.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• Late Start Date of September.
• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 'Most Loved Workplace,' ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.