Receptionist

City of Boston; Boston (MA); Sur place; USD 25 000 - 33 000; Temps partiel

Résumé du poste

The City of Boston seeks a Receptionist to be the first point of contact for the Commission, welcoming visitors and directing them to appropriate units. This role manages the front desk, answers calls, accepts deliveries, and provides ad hoc administrative support.

Responsibilities include maintaining the staff directory, conference room calendar, supporting the Taxi Coupon program, preparing reports, and coordinating with Communications and Constituent Services.

Qualifications

• High School Diploma or GED is required.
• A minimum of three (3) years of full‑time or equivalent part‑time experience in call center operations, customer service, office environment, or related field. Experience working in programs for older adults is preferred.
• An Associate's Degree may count up to one (1) year of required experience; a Bachelor’s degree may count for up to two (2) years of required experience.
• Excellent in‑person and phone etiquette.
• Professional, adaptable, and friendly attitude
• Excellent interpersonal skills.
• Strong work ethic. Punctual with a strong attendance history.
• Experience working with diverse populations.
• Comfortable multitasking and prioritizing tasks without guidance.
• Problem‑solving ability.
• Ability to exercise good judgment and focus on detail as required by the job.
• Experience in typical office software systems (Microsoft Office and Google Suite) preferred.
• Bilingual (Spanish, Haitian Creole, CaboVerdean Creole, Vietnamese, Cantonese, or Mandarin) is highly preferred.

Responsabilités

• Greet and welcome visitors, answering questions and providing directions.
• Answer and route incoming phone calls to the Commission's call center in a polite and friendly manner. Complete all necessary and appropriate intakes and direct information accordingly.
• Accept deliveries and mail, organize and distribute them to the appropriate recipient using the office mailing system. Manage incoming and outgoing mail and packages.
• Support the Taxi Coupon program. Sell and manage all assigned taxi coupon booklets and associated cash.
• Maintain reception and common areas clean and tidy when necessary.
• Work with Communications and Constituent Services teams to ensure common areas have necessary information and materials.
• Maintain general staff directory and other internal documents frequently used by the department.
• Manage the Commission's conference room calendar and ensure the space is well maintained.
• Provide assistance to Commission units and programs as needed.
• Compile and maintain records. Prepares reports and other required documents.
• Performs related work as required.

Connaissances

Call center experience

Customer service

Interpersonal skills

Multitasking

Problem solving

Punctuality / attendance

Formation

High School Diploma or GED

Associate's Degree may count toward experience

Bachelor’s degree may count toward experience

Outils

Microsoft Office

Google Suite

Description du poste

The Receptionist serves as the first point of contact for the Commission, welcoming and connecting visitors, callers, etc., to appropriate units and/or staff. This position will manage the front desk area, providing ad hoc administrative support as needed.

• Greet and welcome visitors, answering questions and providing directions.
• Answer and route incoming phone calls to the Commission's call center in a polite and friendly manner. Complete all necessary and appropriate intakes and direct information accordingly.
• Accept deliveries and mail, organize and distribute them to the appropriate recipient using the office mailing system. Manage incoming and outgoing mail and packages.
• Support the Taxi Coupon program. Sell and manage all assigned taxi coupon booklets and associated cash.
• Maintain reception and common areas clean and tidy when necessary.
• Work with Communications and Constituent Services teams to ensure common areas have necessary information and materials.
• Maintain general staff directory and other internal documents frequently used by the department.
• Manage the Commission's conference room calendar and ensure the space is well maintained.
• Provide assistance to Commission units and programs as needed.
• Compile and maintain records. Prepares reports and other required documents.
• Performs related work as required.

• High School Diploma or General Education Degree (GED) is required.
• A minimum of three (3) years of full‑time or equivalent part‑time experience in call center operations, customer service, office environment, or related field. Experience working in programs for older adults is preferred.
• An Associate's Degree may count up to one (1) year of required experience; a Bachelor’s degree may count for up to two (2) years of required experience.
• Excellent in‑person and phone etiquette.
• Professional, adaptable, and friendly attitude
• Excellent interpersonal skills.
• Strong work ethic. Punctual with a strong attendance history.
• Experience working with diverse populations.
• Comfortable multitasking and prioritizing tasks without guidance.
• Problem‑solving ability.
• Ability to exercise good judgment and focus on detail as required by the job.
• Experience in typical office software systems (Microsoft Office and Google Suite) preferred.
• Bilingual (Spanish, Haitian Creole, CaboVerdean Creole, Vietnamese, Cantonese, or Mandarin) is highly preferred.

Subject to CORI check.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade:SEIU/RL-10

Hours per week: 25, part-time