Receptionist

City of Boston; Hall (IN); On-site; USD 21,000 - 30,000; Part time

Job summary

City of Boston is seeking a Receptionist to serve as the front-line contact for visitors and callers. The role involves managing the front desk, routing inquiries, processing mail and deliveries, and supporting programs such as the Taxi Coupon initiative.

The ideal candidate will have a High School Diploma or GED, 3+ years in a customer-facing role, and strong communication skills. Bilingual abilities are highly preferred; Boston residency is required.

Qualifications

• High School Diploma or GED required.
• 3+ years of full-time or equivalent experience in call center, customer service, or office environment.
• Associate’s degree may count toward experience; bachelor’s may count for additional years.
• Bilingual abilities are highly preferred.

Responsibilities

• Greet and welcome visitors, answer questions, provide directions.
• Answer and route calls to the Commission's call center; complete intakes and direct information.
• Accept deliveries and mail; organize and distribute to recipients; manage mail flow.
• Support the Taxi Coupon program; sell and manage coupon booklets and cash.
• Keep reception and common areas clean and tidy.
• Collaborate with Communications and Constituent Services for materials.
• Maintain staff directory and internal documents.
• Manage conference room calendar and upkeep.
• Provide assistance to Commission units and programs as needed.
• Compile records and prepare reports and documents.

Skills

Excellent interpersonal skills

In-person and phone etiquette

Bilingual (Spanish, Creole, etc.)

Multitasking and prioritization

Problem-solving ability

Punctuality/strong attendance

Office software experience (MS Office/

Professional, adaptable, friendly

Education

High School Diploma or GED

Associate's Degree may count 1 year

Bachelor’s degree may count up to 2 years

Tools

Microsoft Office

Google Suite

Job description

Summary

The Receptionist serves as the first point of contact for the Commission, welcoming and connecting visitors, callers, etc., to appropriate units and/or staff. This position will manage the front desk area, providing ad hoc administrative support as needed.

Examples of duties

• Greet and welcome visitors, answering questions and providing directions.
• Answer and route incoming phone calls to the Commission's call center in a polite and friendly manner. Complete all necessary and appropriate intakes and direct information accordingly.
• Accept deliveries and mail, organize and distribute them to the appropriate recipient using the office mailing system. Manage incoming and outgoing mail and packages.
• Support the Taxi Coupon program. Sell and manage all assigned taxi coupon booklets and associated cash.
• Maintain reception and common areas clean and tidy when necessary.
• Work with Communications and Constituent Services teams to ensure common areas have necessary information and materials.
• Maintain general staff directory and other internal documents frequently used by the department.
• Manage the Commission's conference room calendar and ensure the space is well maintained.
• Provide assistance to Commission units and programs as needed.
• Compile and maintain records. Prepares reports and other required documents.
• Performs related work as required.

Qualifications

• High School Diploma or General Education Degree (GED) is required.
• A minimum of three (3) years of full-time or equivalent part-time experience in call center operations, customer service, office environment, or related field. Experience working in programs for older adults is preferred.
• An Associate's Degree may count up to one (1) year of required experience; a Bachelor’s degree may count for up to two (2) years of required experience.
• Excellent in-person and phone etiquette.
• Professional, adaptable, and friendly attitude
• Excellent interpersonal skills.
• Strong work ethic. Punctual with a strong attendance history.
• Experience working with diverse populations.
• Comfortable multitasking and prioritizing tasks without guidance.
• Problem-solving ability.
• Ability to exercise good judgment and focus on detail as required by the job.
• Experience in typical office software systems (Microsoft Office and Google Suite) preferred.
• Bilingual (Spanish, Haitian Creole, CaboVerdean Creole, Vietnamese, Cantonese, or Mandarin) is highly preferred.

Subject to CORI check.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: SEIU/RL-10

Hours per week: 25, part-time