Receptionist

Unc-Health-Appalachian; Boone (NC); On-site; USD 21,000 - 31,000; Part time

Benefits offered by this job

Benefits after 60-day waiting period

Job summary

UNC Health Appalachian is seeking a Clinic Receptionist to support Watauga Medical Center’s Medical Oncology clinic. This PRN, day-time role focuses on greeting patients, scheduling appointments, managing calls, verifying insurance, and maintaining records in a patient-centered, compliant environment.

Located in Boone, North Carolina, this position offers the opportunity to contribute to high-quality care while working within a compassionate team that values safety and professionalism.

Qualifications

• Proficiency in medical terminology and administrative functions.
• Excellent communication and customer service skills.
• Knowledge of privacy regulations, including HIPAA.
• Strong computer proficiency and organizational abilities.
• Adaptability, attention to detail, and effective time management skills.

Responsibilities

• Greet patients, families, and visitors in a professional and welcoming manner.
• Answer and direct incoming phone calls.
• Schedule and coordinate patient appointments.
• Verify insurance information and maintain accurate patient records.
• Perform administrative and clerical responsibilities that support clinic operations.
• Protect patient privacy and confidentiality in accordance with organizational policies and regulatory requirements.
• Maintain accurate documentation and records.
• Support a safe, professional, and patient-centered clinic environment.
• Uphold the mission, vision, and values of UNC Health Appalachian in all interactions.

Skills

Medical terminology

Administrative functions

Communication skills

Customer service

HIPAA knowledge

Computer proficiency

Time management

Education

High School Diploma or GED

Job description

Watauga Medical Center · Medical Oncology

Newly Created Position

PRN , Days , 8-5

Clinical Receptionist

Why You'll Love Working Here

As a Clinic Receptionist at UNC Health Appalachian, you'll play a vital role in ensuring smooth clinic operations while delivering an exceptional experience for patients, families, and visitors. Serving as a key point of contact, you'll help create a welcoming environment by coordinating appointments, managing patient communications, and supporting daily administrative functions.

With a commitment to exceptional patient care and adherence to regulatory standards, you'll contribute to a culture centered on safety, professionalism, and compassionate service while upholding the mission, vision, and values of UNC Health Appalachian.

Located in the beautiful Blue Ridge Mountains, Boone, North Carolina offers a unique blend of outdoor adventure, community connection, and small-town charm.

• Compensation: $15.50 to $22.48 per hour, based on education, experience, and internal equity.
• Schedule:PRN,Typically follows regular business hours; occasional evenings, weekends, or holidays may be required based on clinic needs.
• Benefits: Benefits eligible following a 60-day waiting period. [Additional benefits information needed]

What You’ll Do as a Clinic Receptionist

• Greet patients, families, and visitors in a professional and welcoming manner.
• Answer and direct incoming phone calls.
• Schedule and coordinate patient appointments.
• Verify insurance information and maintain accurate patient records.
• Perform administrative and clerical responsibilities that support clinic operations.
• Protect patient privacy and confidentiality in accordance with organizational policies and regulatory requirements.
• Maintain accurate documentation and records.
• Support a safe, professional, and patient-centered clinic environment.
• Uphold the mission, vision, and values of UNC Health Appalachian in all interactions.

What We’re Looking For

Minimum Qualifications

Education

• High School Diploma or GED preferred, but not required.

Experience

• One (1) year of prior experience in a medical or clinic setting preferred.

Licensure & Certification

• Basic Life Support (BLS) issued by the American Heart Association preferred, but not required.

Knowledge, Skills & Abilities

• Proficiency in medical terminology and administrative functions.
• Excellent communication and customer service skills.
• Knowledge of privacy regulations, including HIPAA.
• Strong computer proficiency and organizational abilities.
• Adaptability, attention to detail, and effective time management skills.

Physical & Work Environment

Physical Demands

• Primarily sedentary role involving extended periods of sitting while performing administrative responsibilities.
• Occasional standing when assisting patients or visitors.
• Minimal lifting associated with handling files and office supplies.
• Frequent keyboard and computer use for documentation and data entry.
• Visual acuity required for reading patient information, forms, and computer screens.

Working Conditions

• Indoor, climate-controlled clinic environment.
• Regular interaction with patients, families, healthcare professionals, and colleagues.
• Moderate noise levels associated with daily clinic operations.
• Typically follows standard business hours, with occasional evenings, weekends, or holidays as needed.
• Adherence to safety and infection prevention protocols is required.

What Sets Us Apart

• Meaningful Impact: Help create a positive first impression and seamless experience for every patient.
• Team Culture: Join a collaborative environment focused on compassion, professionalism, and service excellence.
• Community Focus: Support a healthcare system dedicated to improving the lives of those throughout the High Country.
• Mountain Lifestyle: Enjoy living and working in one of North Carolina's most scenic regions.

About UNC Health Appalachian

Appalachian Regional Healthcare System (ARHS) is the leading healthcare system in the High Country of North Carolina. Committed to building a healthier community and simply Making Life Better, ARHS offers access to three hospitals, thirteen medical offices, and twenty-two outpatient services. ARHS strives to provide all members of the community with access to exceptional medical treatment, illness prevention, research, and wellness education.

About UNC Health

UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses, and more than 500 clinics, along with the clinical patient care programs of the UNC School of Medicine. UNC Health exists to improve the health and well-being of North Carolinians and others we serve while furthering the teaching mission of the University of North Carolina School of Medicine.

Over the past three years, UNC Health has provided more than $400 million in uncompensated and charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognitions for quality care, patient safety, and the overall patient experience.

Equal Opportunity Employer

Appalachian Regional Healthcare System is committed to equal employment opportunities for employees and applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.

Discrimination and harassment of any kind are prohibited.

Employment at Appalachian Regional Healthcare System is contingent upon successful completion of a background check and urine drug screen.