Receptionist

Dakota Eye Institute; Bismarck (ND); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

401(k) Contribution

Medical Insurance

Dental Insurance

Vision Benefits

Wellness Benefits

Paid Time Away

Job summary

Dakota Eye Institute is seeking a Receptionist to warmly welcome patients and support daily clinic operations. You will check in/out patients, verify chart information, schedule appointments, and process payments in a fast-paced eye care setting.

The ideal candidate has a high school diploma (or GED) and at least two years in a medical environment, with strong communication and organizational skills to ensure a smooth patient experience.

Qualifications

• High school diploma or equivalent.
• Two years minimum experience working in a medical setting is preferred.
• Passion for providing outstanding patient healthcare experience.

Responsibilities

• Check-in/check-out patients in a courteous manner.
• Review patient charts for necessary information and signatures.
• Schedule appointments and manage the front desk calendar.
• Collect patient payments and handle cash drawer.
• Enter new patient demographics into the system and take photos.
• Maintain front desk procedures and assist with telephones.

Skills

Team player

Multitasking

Empathy

Clear communication

EHR familiarity

Organization

Time management

Education

High school diploma or GED

Tools

EHR systems

Practice management software

Job description

Job Details

Job Location: Bismarck North Clinic - Bismarck, ND 58503
Position Type: Full Time
Education Level: High School or GED
Salary Range: $17.00 - $25.50 Hourly
Job Shift: Day
Job Category: Reception

Job Summary

In the role of Receptionist, you play a vital role in welcoming patients to the practice and ensuring their professional and courteous treatment. The job entails you to work independently and as part of a team to check in / check out patients, review patient charts for necessary information and signatures, schedule appointments, collect patient payments, and perform additional administrative tasks. Individuals in this role should possess a friendly and professional demeanor, great communication skills, and be able to maintain a sense of calm in a busy environment.

Job Responsibilities

• Patient Check-In/Check-out
  • Checks patients in, greeting everyone in a pleasant and professional manner.
  • Tracks patients in the reception area and communicate with them, as needed.
  • Evaluates chart data to verify all information has been received, completed, and signatures obtained.
  • Scans patients insurance card.
  • Ensures that proper authorization or referral is collected from the patient.
  • Assists patients in obtaining authorization or referrals that have not been received by the practice.
  • Enters all new patient demographic information into the computer, and takes photo.
  • Collects and inputs co-pays, refraction fees and any other known, non-covered or outstanding charges, when appropriate.
  • Maintains the cash drawer; responsible for payments received at the front desk.
  • Complete opening and closing procedures each day for the front desk.
• Administrative
  • Places telephone calls to no-show appointments; reschedules as needed.
  • Places telephone calls to patients on the waitlist to setup appointments
  • Calls unconfirmed and overdue appointments
  • Manages provider recalls
  • Provides back-up support on telephones
  • Sends/manages tasks in the EHR system
  • Monitors automated message handling system
• Inspects reception room for neatness.
• Maintains adherence to company policies
• Performs other duties as required

Qualifications

• High school diploma or equivalent
• Two years minimum experience working in a medical setting is preferred
• Passion for providing outstanding patient healthcare experience

Essential Skills and Abilities

• Ability to work effectively as part of a supportive and collaborative team
• Proficient in managing multiple tasks simultaneously
• Demonstrates empathy and attentiveness to each patient's individual needs and concerns
• Excellent skills in documenting information and clear communication
• Familiarity with electronic health records and practice management systems is preferred
• Strong organizational and administrative abilities
• Exceptional time management and record-keeping skills
• Treats patients and co-workers with respect and professionalism

Physical Requirements

• Ability to use technology such as the telephone, computer, and other related instruments or devices.
• Good vision and hearing are essential for accurately processing information and communicating with patients.
• Ability to stand and walk during work shifts.
• Ability to lift up to 25 pounds when handling paperwork, supplies, or assisting patients.

About Dakota Eye Institute

Dakota Eye Institute is a leading multi-specialty practice comprised of board-certified ophthalmologists, optometrists, and dedicated professional staff. We offer a comprehensive range of services, including eye and vision exams, cataract surgery, infant eye care, and much more. We are dedicated to providing an unprecedented level of care and responsive service to our patients.

To our staff, we are committed to providing an excellent work environment, opportunities for self-development and growth, and recognition for hard work and commitment to Dakota Eye Institute.

Our Benefits

• 401(k) Retirement with an employer contribution
• Medical and Dental Insurance
• Employer contribution to a Health Savings Account
• Vision Benefits
• Wellness Benefits
• Paid Time Away Benefits
• And more!