Housing Assistant I

Bremerton Housing Authority; Bremerton (WA); On-site; USD 34,000 - 54,000; Full time

Job summary

Bremerton Housing Authority is seeking a Housing Assistant I to provide front-desk customer service and clerical support for Housing staff at 100% on-site location in Bremerton, WA. The role reviews documents for completeness and assists with data entry and reporting tasks.

The position is full-time, with a Monday-Friday 8:30AM-4:00PM schedule, non-exempt status, and union representation. Starting hourly rate aligns with Grade 25, Step 1, and ranges to the full hourly range.

Qualifications

• Education: High School Graduate or GED required.
• Experience: 2+ years in customer service with face-to-face contact.
• Computer skills: Experienced in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Greet and assist customers at the reception desk and direct calls.
• Assist customers with RentCafe.
• Audit documents for accuracy and completeness to determine acceptability.
• Enter new applicants into YARDI with Housing staff support.
• Keep records of customer interactions and actions taken.
• Open, sort, and distribute mail and email responses to routine inquiries.

Skills

Customer Service

Data Entry

Microsoft Office

Communication

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Bremerton, WA, US

Salary Range: $24.57 To $39.52 Hourly

Department: Housing

Job Status: Full Time

FLSAStatus: Non-Exempt

Reports To: Assistant Director of Housing

Grade/Level: 25

Amount of Travel Required:None

JobType: Regular

Positions Supervised: None

Work Schedule:8:30AM-4:00PM (Monday-Friday)

Union: OPEIU represented position

Work Location: 100% On-site

Starting Hourly Rate: $24.57 per hour; Union position Grade 25, Step 1

Full Hourly Range: $24.57- $39.52 per hour

POSITION SUMMARY

The Housing Assistant I position provides customer service and clerical assistance at the front desk for potential and existing clients, and other visitors to BHA. The position reviews submitted documents for completeness and provides administrative support for the Housing Staff. This position is the first tier of a two-tiered position.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Greet and assist customers or clients at the reception desk. Answer phone callsand direct the calls to appropriate parties or takemessages.
• Assist customers or clients with RentCafe
• Audit customer provided documents for accuracy and completeness to determine whether to accept.
• Assist the Housing Assistant II with entering new applicants intoYARDI.
• Keep records of customer interactions, details of inquiries, complaints, orcomments, as well as actionstaken.
• Run reports and confirm data is correct. Transfer data from database reports into spreadsheets and verify information. File and retrieve documents, records, and reports.
• Open, sort, and distribute incoming correspondence, including voice mail, faxes and email.
• Prepare and/or mail responses to correspondence containing routineinquiries.
• Provide clerical assistance to Housing staff asneeded.
• Keep lobby area clean and presentable for visitors.
• Other duties as assigned.

POSITION QUALIFICATIONS

Required Education and Experience

Education: High School Graduate or General Education Degree (GED):Required.

Experience: 2 plus years of experience in Customer Service with face to facecontact.

Bremerton Housing Authority has the discretion to accept any other equivalent combination of education and experience when relevant.

Computer Skills: Experienced user of Microsoft Office programs, including Excel, Word, and Outlook. This role routinely uses standard office equipment such as computers, phones, photocopiers, and faxmachines.

• Accountability - Ability to accept responsibility and account for theiractions.
• Accuracy - Ability to perform work accurately andthoroughly.
• Assertiveness - Ability to act in a self- confident manner to facilitate completion ofa work assignment or to defend a position oridea.
• Autonomy - Ability to work independently with minimalsupervision.
• Communication, Oral - Ability to communicate effectively with others using thespoken word.
• Communication, Written - Ability to communicate in writing clearly andconcisely.
• Customer Oriented - Ability to take care of the customers’ needs while following companyprocedures.
• Dependability – Ability to actively demonstrate good attendance and importanceof work to customer andpeers.
• Detail Oriented - Ability to pay attention to the minute details of a project ortask.
• Empathetic - Ability to appreciate and be sensitive to the feelings ofothers.
• Ethical - Ability to demonstrate conduct conforming to a set of values andaccepted standards.
• Honesty / Integrity - Ability to be truthful and be seen as credible in theworkplace.
• Initiative - Ability to make decisions or take actions to solve a problem or reacha goal.
• Interpersonal - Ability to get along well with a variety of personalities andindividuals.
• Organized - Possessing the trait of being organized or following a systematicmethod of performing atask.
• Self Motivated - Ability to be internally inspired to perform a task to the best ofone’s ability using his or her own drive or initiative.
• Tactful - Ability to show consideration for and maintain good relations with others.

WORK ENVIRONMENT

This is primarily an office position. The employee primarily sits at a desk, but has the opportunity to move about at will. There may be exposure to hostile clients or clients who may have difficulty with basic life skills or have trouble communicating. Hand-eye coordination is necessary to operate various types of office equipment. The employee will occasionally lift and carry up to 20 pounds.

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands Lift/Carry

Stand O 10 lbs or less O

Walk O 11-20 lbs O

Sit F 21-50 lbs O

Manually Manipulate F 51-100 lbs. N

Reach Above Shoulder O Push/Pull

Climb N 12 lbs or less O

Squat or Kneel N 26-40 lbs. N

Bend O 41-100 lbs N

Grasp O

Speak F

Other Physical Requirements

Sense of Sound - listening to instructions and customer comments

The Housing Authority of the City of Bremerton (BHA) has reviewed this position outline to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Review the job analysis or desk manual for greater details about the types of tasks being performed in this position. This document does not represent a contract of employment, and BHA reserves the right to change this position outline and/or assign tasks for the employee to perform, as the company may deem possible.

Equal Employment and Housing Opportunity Barrier Free

Bremerton Housing Authority does not discriminate on the basis of race, color, creed, national origin, religion, disability, sex, sexual orientation, age (over 40), military status, whistleblower retaliation, or familial status in admission and access to its programs.

To request a reasonable accommodation for work related reasons, contact the HR office at 360-616-7107.

To request a reasonable accommodation for housing, contact a BHA Section 504 Coordinator at 360-479-3694