Receptionist

Spectrum Health Systems, Inc; Bethesda (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee assistance programs

Generous paid time off accrual

Tuition reimbursement/loan repayment

401k with company match

Discounts on services/entertainment

Job summary

Spectrum Health Systems, Inc is seeking a Receptionist in Westborough, MA to deliver friendly front desk support within our inpatient stabilization program.

The role focuses on answering calls, greeting guests, handling mail, and coordinating check-in, while complying with HIPAA and maintaining a courteous, professional environment for clients and staff. This on-site position offers benefits and a stable schedule.

Qualifications

• Must have a high school diploma and/or GED.
• Must have 1 - 2 years of front desk experience; hotel experience is highly desirable.
• Must possess a high level of communication and excellent customer service skills.
• Experience with billing or admissions processes in a healthcare setting are highly desirable.

Responsibilities

• Provide high-quality customer service with a cheerful, courteous demeanor at all times.
• Handle calls, route messages accurately.
• Greet guests and complete check-in procedures for arriving guests.
• Receive and transmit mail, packages and messages for clients.
• Maintain lobby and desk area clean and presentable.
• Adhere to attendance policies and arrive on time.
• Demonstrate honesty and integrity in the care of clients and facility property.
• Know emergency procedures and participate in required training.

Skills

Customer service

Communication skills

Front desk experience

Education

High school diploma or GED

Job description

Description

Location: Westborough, MA - Inpatient Clinical Stabilization Services (CSS) Program

Pay rate: $20.50-$23.50/hour

Schedule: Sunday - Thursday, 8:00am - 4:30pm

Benefits:

• Health, dental, vision insurances/additional voluntary insurances
• Company-paid life insurance/employee assistance programs
• Generous paid time off accrual
• Tuition reimbursement/loan repayment options
• 401k with company match up to 7%!
• Discounts on wide array of services/entertainment nationwide

The Receptionist is responsible for:

• Providing the highest quality of customer service at all times and maintaining a friendly, cheerful and courteous demeanor at all tim
• Handling confidential information, including client/guest records, with a high degree of integrity and adhering to all HIPAA and confidentiality policies
• Answering and routing calls as appropriate, and takes messages with accuracy
• Greeting and completing established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested
• Receiving and transmitting mail, packages and messages for clients
• Keeping lobby and desk area clean and presentable
• Performing other duties as assigned, requested or deemed necessary by management
• Demonstrating honesty and integrity at all times in the care of the clients and the use of the facility property
• Arriving for work on time and adheres to the program's attendance policies
• Demonstrating the ability to prioritize tasks and responsibilities and completing duties in the allotted time
• Maintaining adequate knowledge of the program's emergency preparedness plan, emergency and security procedures
• Participating in all mandatory training and attends in-service training as required

Qualifications

Qualifications:

• Must have a high school diploma and/or GED
• Must have 1 - 2 years of front desk experience; hotel experience is highly desirable
• Must possess a high level of communication and excellent customer service skills.
• Experience with billing or admissions processes in a healthcare setting are highly desirable.