Receptionist

Gross, Mendelsohn & Associates, P.A.; Baltimore (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Gross Mendelsohn in Baltimore seeks a polished receptionist to join the front office and help create a positive first impression for clients, guests, and staff.

The role involves answering calls, coordinating visits, and supporting meeting logistics, mail processing, and routine admin tasks. The ideal candidate is organized, dependable, and client-focused to help ensure a smooth daily operation.

Qualifications

• Must have polished professional presence.
• Strong front-desk and client-facing skills preferred.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Greet clients and visitors in a warm, professional manner.
• Answer, screen, and direct calls; manage visitor check-ins.
• Coordinate conference rooms and meetings; assist with basic office tasks.
• Process mail and deliveries; assist with scheduling and logistics.
• Support partners and team members; handle routine administrative projects.

Skills

Front desk

Client service

Office coordination

Job description

Gross Mendelsohn, one of the Mid-Atlantic’s leading independent CPA and advisory firms, is seeking a polished, dependable, and client-focused Receptionist to join our Baltimore office.

This is an important front-office role for someone who enjoys people, takes pride in creating a positive first impression, and understands that small details can make a big difference in the client and employee experience. As the first point of contact for many clients, guests, vendors, and team members, the Receptionist helps set the tone for the office and plays a key role in keeping the daily operations of the Baltimore location running smoothly.

The ideal candidate will be warm, professional, organized, reliable, and willing to pitch in wherever needed. This person should be comfortable managing front desk responsibilities, supporting meetings and office logistics, assisting with client documents, and helping create a welcoming and well-run office environment.

Key Responsibilities

Reception & Client Experience

• Welcome clients, guests, vendors, and employees with a friendly, professional, and helpful demeanor.
• Serve as the first point of contact for the Baltimore office and help create a positive, polished impression of the firm.
• Answer, screen, and direct incoming calls in a professional and efficient manner.
• Manage visitor check-ins and notify team members when guests arrive.
• Direct guests to the appropriate meeting rooms, offices, or team members.
• Help ensure clients and visitors feel welcomed, comfortable, and well cared for while in the office.
• Maintain the reception area, lobby, café, conference rooms, and shared spaces so they are neat, organized, stocked, and client-ready.

Office Coordination & Administrative Support

• Schedule and maintain conference room reservations.
• Prepare conference rooms for client meetings, internal meetings, interviews, and firm events.
• Assist with meeting setup, including refreshments, materials, room organization, and basic technology coordination as needed.
• Process incoming and outgoing mail on a timely basis.
• Prepare overnight deliveries, certified mail, courier requests, and other shipping needs.
• Monitor café, kitchen, office, and general supply levels and assist with replenishment.
• Help identify facilities-related needs and communicate maintenance or office issues to the Firm Administrator.
• Provide general administrative support to partners, managers, and team members.
• Assist with routine office projects that support the Baltimore team and the broader firm.

Client Document & Busy Season Support

• Assist with scanning, assembling, organizing, and distributing tax returns and other client documents.
• Proofread and format financial statements, correspondence, and other documents as requested.
• Help maintain accuracy, consistency, and professionalism in client-facing documents.
• Assist with billing support and other administrative projects as needed.
• Support increased administrative needs during tax season and other peak periods.
• Demonstrate flexibility to work overtime during busy periods when business needs require.
• Perform additional duties as assigned.