Receptionist

First American; Anchorage (AK); On-site; USD 32,000 - 42,000; Full time

Job summary

First American's Direct division is seeking an entry-level front desk receptionist to greet visitors and answer calls in Anchorage, Alaska.

You will operate a multi-line phone system, direct callers, and support office operations. The role involves handling mail, supplies, and basic document preparation, with opportunities to develop prior to more advanced roles.

This position emphasizes people-first service, teamwork, and reliability in a supportive office environment.

Qualifications

• Proficiency with Microsoft Office applications.
• Ability to read and interpret safety rules and procedures.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Responsive to customer needs and requests; meets commitments.

Responsibilities

• Greets and directs visitors in office.
• Operates multi-line telephone system and directs calls.
• Monitors visitor access and issues passes when required.
• May order, receive and maintain office supplies.
• May receive, sort and route mail.
• Assist other employees by gathering, checking, and preparing documents; set up appointments; assemble packages.

Skills

MS Office

Reading documents

Report writing

Public speaking

Customer service

Education

High School diploma or equivalent

Job description

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Greet and direct visitors in office. Operate multi-line telephone system to answer incoming calls and directs callers to appropriate personnel. Typically an entry level position. Tasks are typically repetitive as employee gains skills and experience.

Essential Functions

• Greets and directs visitors in office.
• Operates multi-line telephone system to answer incoming calls and directs callers to appropriate personnel
• Monitors visitor access and issues passes when required, may update appointment calendars
• May order, receive and maintain office supplies and equipment
• May receive, sort and route mail
• May assist other employees or departments by gathering, checking, and preparing documents; maintain accounts; set-up appointments; assemble packages

Knowledge and Skills/Technology Used

• Knowledge of Microsoft Office applications
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees
• Responds promptly to customer needs; responds to requests for service and assistance; meets commitments

Typical Education

• High School diploma or equivalent

Typical Range of Experience

• Entry-level position
• Experience dealing with the general public or office environment preferred

What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.