Receptionist

Vets for Pets; Abingdon (VA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Wellbeing sessions

Pension scheme

Staff discount

Career development opportunities

Exclusive discounts

Job summary

Vets for Pets in Oxford Botley and Abingdon is hiring a Veterinary Receptionist who delivers outstanding client service, welcomes clients, handles phone and digital communications, and supports the veterinary team.

You’ll manage appointments, process payments, registrations, and paperwork, keep the reception area tidy, and promote our Complete Care plans. We value teamwork, reliability, and a love of animals.

Qualifications

• Customer service excellence with friendly team spirit.
• Passion for animals and care for clients.
• Clear communication and good IT literacy.

Responsibilities

• Greet clients in person and over the phone with warmth.
• Answer calls, manage emails and WhatsApp communications.
• Handle admin tasks: scan hospital paperwork, insurance forms, microchip registrations, cashing up reports.
• Book appointments, place prescription orders, process payments, and log client/patient data.
• Keep reception tidy and welcoming and update notice boards.
• Discuss Complete Care Plan offers to clients to support pet care.
• Coordinate day-to-day practice routines using the online booking system.

Job description

Veterinary Receptionist \- Join our Supportive, Locally Run Practices in Oxford Botley and Abingdon.

Do you have a passion for providing outstanding customer service, love spending time with animals and crave a new challenge? If so, we have an exciting opportunity for you to join our team at Vets for Pets in Oxford Botley and Abingdon.

About Us:

We’re a modern, purpose-built, locally owned and managed small animal practice. This means decisions are made by people who work on\-site and understand what it’s like to be in your shoes. We’ve built a team where everyone feels supported, respected and part of something meaningful.

You’ll be joining an experienced team of 6 Vets (including 2 Practice Partners), 5 Registered Veterinary Nurses, 1 Student Nurse, 3 Receptionists, a Practice Administrator and a Practice Manager. It’s a well\-balanced team where everyone plays a valuable role and contributes to a positive working environment.

What Your Typical Day Will Look Like:

• Your role is to deliver outstanding service to our clients while supporting the best possible care for their pets – helping to ensure clear communication and coordination between pet owners and our clinical team.
• Greeting clients with a warm and friendly welcome, both in person and over the phone.
• Answering phones and managing our digital services including emails and WhatsApp.
• Administration tasks including scanning paperwork for hospitalised inpatients, insurance claim forms, registering microchips and daily cashing up reports.
• Booking appointments, placing prescription orders, taking payments and recording all client and patient information accurately on to our in-house system.
• Keeping the reception area tidy, organised and welcoming for clients and patients, including keeping the notice boards up-to-date.
• Discussing our bespoke Complete Care Plan package offers to clients in order to deliver the best care for our patients.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy and strong administrative skills are a must.
• You’ll need to thrive as part of a team, showing initiative and reliability in a fast-paced environment.

We are happy to consider full\-, part\-time and flexi hour applications. Full\-time would be working 40 hours per week. This role includes full participation in the weekend rota (currently 1 in 4).

What We Offer You:

We believe that a fulfilling role and a supportive environment make all the difference and we want your time with us to feel both rewarding and enjoyable.

Here’s what we offer:

• Salary: £26,436.80 per annum
• A focus on wellbeing, including regular lunch & learn sessions and team socials (Summer and Christmas socials)
• A contributory pension scheme.
• 20% staff discount at Pets at Home, The Groom Room and Vets for Pets.
• Access to exclusive high street discounts and cashback rewards.
• Opportunities for genuine career development, supported by a leadership team who are on the ground and actively involved in day-to-day practice life.

Location: OX14 1BY

*We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!*