Client Care Advisor

Vets for Pets; Amesbury (MA); Presencial; USD 19.000 - 26.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Discounts at Vet Group facilities

Onsite parking

Pension and holiday allowance

Descripción de la vacante

Amesbury Vets for Pets is seeking a friendly, organized Client Care Advisor for a part-time role in Amesbury. You will be the first contact for clients, ensuring a warm visit for both pets and owners and linking clients with the clinical team.

Responsibilities include greeting clients, guiding them through services, handling payments and bookings, and maintaining smooth daily operations via our online booking system. 30 hours/week with 1 in 4 Saturdays, in line with national minimum wage.

Formación

• Friendliness and welcoming client-facing presence.
• Ability to convey guidance by staying up-to-speed with practice services.

Responsabilidades

• Provide exceptional service to clients and pets, acting as a liaison between clients and the clinical team.
• Build strong relationships with clients, their pets and the team.
• Greet clients, offer support, guidance, and manage payments and bookings confidently.
• Coordinate day-to-day practice routines using the online booking system.

Conocimientos

Customer service

Communication

Computer literacy

Cash handling

Team player

Herramientas

None

Descripción del empleo

Do you love helping people and their pets? Are you friendly, organised, and thrive in a busy environment? If so, we'd love to hear from you.

At Amesbury Vets for Pets, we're looking for a part-time Client Care Advisor to join our welcoming team. As the first point of contact for our clients, you'll play a key role in creating a positive experience for pets and their owners from the moment they walk through our doors.

What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a Part-Time role working 30 hours per week with 1 in 4 Saturday mornings with a salary in line with national minimum wage.

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You are able to handle a wide range of situations with compassion and confidence, from supporting clients through difficult news to sharing in the excitement and happiness of welcoming a new pet for their first veterinary visit.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits:

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance. We even have onsite parking!

Location: SP4 7FL

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!