Receptionis(PT)

The Forum at Rancho San Antonio; Cupertino (CA); On-site; USD 30,031 - 36,644; Part time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

Paid holidays

Paid time off

Tuition reimbursement

Job summary

The Forum at Rancho San Antonio in Cupertino, CA is seeking a hospitality-focused Receptionist. You will welcome residents, guests, and vendors, answer inquiries, and support the community’s front desk operations in a friendly, professional manner.

This part-time role requires weekend availability and involves handling calls, scheduling, and light administrative tasks while maintaining HIPAA-compliant confidentiality.

Qualifications

• High school diploma or GED with at least 1 year of receptionist experience.
• Effective verbal and written communication.
• Proficient in Microsoft Word and basic Office apps; 35 wpm typing.

Responsibilities

• Opens and closes the reception desk and secures all files, keys, and equipment.
• Serve as telephone receptionist during meetings or peak times, meeting hospitality standards.
• Greet visitors and explain sign-in procedure.
• Receive records and transfer calls; take messages and use the community telephone system.
• Assist with marketing/sales inquiries and maintain Hospitality standards.
• Accept and record payments, reservations, appointments, and cancellations.
• Sort and distribute incoming mail according to policy.
• Provide typing/word processing for office correspondence and residents.
• Maintain confidentiality of resident information per HIPAA regulations.
• Follow safety and infection control procedures.
• Attend in-service training and update resident records and engagement portal.

Skills

Customer service

Phone etiquette

Microsoft Word

Typing 35 wpm

Effective communication

HIPAA familiarity

Weekend availability

Education

High school diploma/GED

Job description

Job Description

When you work at THE FORUM, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life!

THE FORUM is recruiting for a hospitality focused Receptionist. This role is responsible for meeting and greeting residents, guests, prospective employees, suppliers, vendors, and outside service providers in a warm and professional manner on a daily basis. They are the first face someone sees when visiting our community!

Employment Status: Part Time( Must be available to work in the weekends)

Hourly Wage: $21.80- $26.60

Why You'll Love Working Here

• Medical, Dental, and Vision insurance; HSA and FSA options( PT/FT)
• Life and Disability coverage (basic and voluntary)- ( FT)
• Voluntary Accident, Critical Illness, Identity & Fraud Protection, and Pet Insurance(FT)
• Competitive benefits and 401(k) with company match
• Referral Bonus Program - Up to $500 per referral!
• Generous PTO, Paid Holidays and Bereavement Leaves (PT/FT)
• Employee Assistance Program & a Safe and clean work environment
• Birthday Celebration, Service Tenure Awards and Monthly Employee Engagement Activities
• Career Advancement Opportunities
• Tuition Reimbursement Program
• A warm, engaging, and mission-driven workplace where your impact truly matters

Here are a few of the daily responsibilities of a Receptionist.

• Opens and closes the reception desk and properly secures all files, keys, and equipment in the office area.
• Serve as a telephone receptionist for the Community during meetings, or exceeding Life Care Services' and the Forum's hospitality and service standards.
• Greet visitors and inform them of the sign-in procedure.
• Receive record, and transfer telephone calls to the appropriate parties; take and deliver telephone messages as necessary; acquire in-depth knowledge of the community telephone system to effectively utilize system features.
• Assist with the Community's marketing/sales process by answering inquiries concerning the Community both over the telephone and in person; all inquiries should be handled according to Life Care Services' and the Forum's hospitality and service standards.
• Accepts and records, as directed, all payments, reservations, appointments, and cancellations.
• Sort and distribute incoming mail according to Community policy.
• Provide typing and/or word processing services for business office correspondence and residents. Assist with other business office functions, e.g., materials preparation, reports, etc.
• Always maintain and protect the confidentiality of resident information by following HIPAA regulations.
• Practice all safety, loss prevention, and infection control procedures.
• Attends in-service training and education sessions as assigned.
• Updates resident records such as absent logs, unit authorization records, pet records, and more.
• Updates Resident Engagement Portal information and slides.

Here are a few of the qualifications we need you to have:

• High school diploma/GED with a minimum of one year's experience as a receptionist.
• Must be able to communicate effectively both in verbal and written communication.
• Working knowledge of Microsoft Word and other Microsoft Office applications; ability to type at least 35wpm.
• Must be able to create Word documents and correspondences using correct grammar and spelling.
• Ability to use a personal computer, copy machine, and other office equipment.
• Must be able to handle a multiplicity of routine tasks, following specific instructions carefully and general instructions completely.
• Ability to provide secretarial and clerical services in a senior housing and health care environment that meet, or exceed, Life Care Services' hospitality and service standards.
• Willingness to work with the elderly.

EEO Employer