Reception Desk Supervisor: Lead & Elevate Guest Experience

Goodwin Living; Alexandria (VA); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

DailyPay: Work and get paid the same日!

401k Retirement Plan

Tuition Assistance for Career Developm

Financial assistance with U.S. Cit…

Job summary

Goodwin Living, a nonprofit senior living and healthcare organization based in Alexandria, Virginia, is seeking a Reception Desk Supervisor. The role oversees reception operations, trains staff, and coordinates visitor sign-in, access control and parking for residents and team members.

The position pays $28.00/hr and runs 9am–5pm. Ideal candidates will have at least two years of public relations or customer service experience, prior supervisory background, and strong English communication.

Qualifications

• Must be a high school graduate or equivalent.
• Minimum of two years’ experience in public relations, customer service, or related area.
• Previous supervisory experience required.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Excel, Word, Teams, and Power Point.
• Must demonstrate outstanding customer service skills and ability to learn new systems and procedures related to security surveillance and monitoring.
• Experience working with the older adult population is a plus.

Responsibilities

• Oversees reception desk operations, ensuring timely, courteous service for residents, visitors and team members.
• Trains reception desk staff in procedures that support residents, family members, visitors, and team members.
• Manages visitor sign-in procedures and access control.
• Monitors fixed security camera views and responds to requests for building access.
• Oversees electronic card system, entry cards, and parking stickers maintenance.

Skills

Customer service

Supervisory experience

Public relations

Written & verbal communication

Microsoft Excel

Microsoft Word

Microsoft Teams

PowerPoint

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

PowerPoint

Job description

Goodwin Living, a nonprofit senior living and healthcare organization based in Alexandria, Virginia, is seeking a Reception Desk Supervisor. The role oversees reception operations, trains staff, and coordinates visitor sign-in, access control and parking for residents and team members.

The position pays $28.00/hr and runs 9am–5pm. Ideal candidates will have at least two years of public relations or customer service experience, prior supervisory background, and strong English communication.