Reception and Office Administrator

blastone; Columbus (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible time off

Generous 401k policy

Industry leading Health Insurance & benefits program

Job summary

BlastOne in Columbus, Ohio is seeking a Reception and Office Administrator to assist with administrative tasks and provide exceptional customer service. This in-office position acts as the 'voice' and 'face' of the company, ensuring a professional and welcoming environment.

The ideal candidate will have a strong administrative background and must be proficient in Microsoft Office, with excellent communication and organizational skills. This role offers a family culture and generous benefits.

Qualifications

• High school diploma or equivalent.
• Experience in administrative and office management.
• Strong focus on customer service.

Responsibilities

• Perform reception duties, including telephone answering and customer service tickets.
• Coordinate office supplies and maintain stock levels.
• Assist with scheduling meetings and appointments.

Skills

Administrative background

Customer Service

Strong communication

Organizational skills

Proficiency in Microsoft Office

Trustworthy with confidential information

Education

High school diploma

Bachelor’s degree preferred

Tools

MS Teams

Zoom Phone systems

Job description

Overview

BlastOne is a business that is growing fast globally and looking for top talent to join our dynamic and fast paced family!

What makes us great is phenomenal staff who fit our fantastic culture! We believe in paying well and offering great benefits to attract the best talent.

What we do: BlastOne is a leading global supplier in the Industrial Corrosion Control Industry!

Hiring fantastic people is our key to growth. We hire top talent who shares our values!

The Role

This role is in office and reports directly to the Director of Customer Experience. The Reception and Office Administrator role is responsible for assisting the business in administrative and receptionist tasks, including acting as a 'voice' and 'face' of the company for visitors, always exemplifying a high level of professionalism.

Customer Experience Duties

• Reception Duties, telephone answering, and customer service tickets
• Customer data governance support for customer database (Salesforce and NetSuite)
• Front Desk/Reception Coverage including:
  • Directing customers
  • Coordinating with office staff on deliveries, and vendor visits
  • Adding Welcome signs to the door to greet Vendors/Customers

Office Administration Duties as per roster/assigned such as Staff Lunches, Cleaning, Filing, Space Organization

• Responsible for the general appearance, wellbeing, neat and tidiness and organization of the office.
• Assist with minor IT issues in the office
• Act as facility manager: Coordinate cleaning, HVAC servicing, printer maintenance, and other building services
• Order and maintain stock levels of office supplies
• Resolve operational problems related to customer service, accounting procedures and computer systems
• Schedule appointments and office meetings as needed
• Coordinate travel and accommodation arrangements and prepare related agendas for the company as required.
• Operates standard office equipment/warehouse equipment efficiently
• Coordination of the Quarterly Company newsletter
• Act as liaison and assistant for SME’s, board members, consultants and advisors for their needs when visiting BlastOne and arranging visits for BlastOne business
• Assisting with administration duties such as Coordinating and scheduling travel as needed, Prepare Presentations and Spreadsheets
• Mail distribution
• Stocking fridges
• Keeping the Board Room tidy
• Providing food/coffee for in-person meetings and as needed
• Set up training room for training events, using other teams to support
• Support with safety and OSHA documentation
• Other tasks as required

Work Environment

• Office environment

Work schedule

• M-F between hours of 7am-5pm

Required Skills/Qualifications

• High school diploma
• Administrative background
• Customer Service
• Office Management
• Strong communication and organizational skills
• Trustworthy with confidential information
• Customer Service Focus – Internal / External
• Use of MS Teams platform
• Use of Zoom Phone systems
• Proficiency in Microsoft Office

Preferred Skills/Qualifications

• Bachelor’s degree preferred

The Perks working at BlastOne

• Great family culture with a meaningful mission
• Flexible time off
• Generous 401k policy
• Industry leading Health Insurance & benefits program
• Ability to put your personal stamp on the success of a company
• Incredible opportunities to grow within the company and the industry, both your responsibilities and compensation

Personality / Core Value Requirements

BlastOne is a unique company. We have a strong, close-knit team of hard working, caring professionals who have a passion for supporting our customers. We are a third-generation family business, and we are dedicated to growing for generations to come. To accomplish this, we take great effort to ensure that the members we add to our team will contribute positively to the great culture we already have.

We’re happy – but we spell it HAPIEE which is an acronym for our core values and beliefs:

• H: Humility– it is the team that wins - no one is better than anyone else on the team. My success is just as much the result of others I work with.
• A: We’re Agile– we move and work quickly and are flexible – we change quick.
• P: We’re positive, outgoing and Passionate! Our favorite phrase is ‘CAN DO!’
• I: We act with Integrityat all times. We are respectful and courteous. We do the right thing.
• E: We Execute– we do what we say we will do. Action is better than inaction.
• E: We always operate with Excellence and with a hard work ethic.