Customer Service Associate

blastone; Columbus (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible time off

Generous 401k policy

Industry leading Health Insurance

Opportunities for growth

Job summary

BlastOne, a family-owned business in Columbus, Ohio, is seeking a customer service representative to support our sales team. You will be responsible for executing various customer service tasks, answering inquiries, and ensuring a positive experience for our customers.

The ideal candidate loves organization, has strong communication skills, and is passionate about delivering exceptional service. Join us as we grow and promote from within, offering great benefits and career advancement opportunities.

Qualifications

• Demonstrated minimum 2 years customer service experience.
• Solid grasp of basic computer systems including Microsoft Office tools.
• Ability to solve problems under stress with a cool head.

Responsibilities

• Execute customer service tasks for the sales team including entering quotes and orders.
• Answer calls promptly and provide a friendly customer experience.
• Report and follow up on sales team metrics as needed.

Skills

Problem-solving

Customer service experience

Excellent phone sales skills

Organizational skills

Attention to detail

Task and time management

Familiarity with Microsoft Office

Experience with Salesforce CRM

Experience with NetSuite ERP

Job description

Overview

BlastOne is a family owned, professionally run business that is growing fast globally and looking for top talent to join our dynamic fast paced family!

What makes us great is phenomenal staff who fit our fantastic culture! We believe in paying well and offering great benefits in order to attract the best talent.

What we do: BlastOne is a leading global supplier in the Industrial Corrosion Control Industry!

Hiring fantastic people is our key to growth. We hire top talent who shares our values!

The Role

• Execute customer service tasks for the sales team relating to the: enter quotes, enter orders, follow up quotes, order products, chase vendors, arrange freight, follow up freight, etc.
• Answer every call within 3 rings – be the happy person on the phone our customers get to work with!
• Proactively telephone customers regarding orders, quotes, inquiries where needed
• Report and follow up regarding sales team metrics
• Prepare written quotes
• Coordinate and oversee the completion of special projects as needed
• Other duties as needed

Required Skills/Qualifications

• Solve problems without stress – cool head
• Love to work in an office environment
• Excellent phone sales skills
• Passionate about fanatical customer service
• You love getting things organized
• Solid grasp of basic computer systems - Microsoft Outlook/Word/Excel
• Excellent attention to detail. The detail matters! If we can't get the small things right, we'll never hope to get the big things right!
• Brilliant task and time management skills. You always complete your assigned tasks on time, every time!
• You have a passionate hatred for messy offices and disorganized desks
• Demonstrated min 2 years customer service experience
• Willingness to take on other people’s problems
• Experience in using salesforce.com CRM system
• Experience in using NetSuite ERP system

The Perks working at BlastOne

• Great family culture with a meaningful mission
• Flexible time off
• Generous 401k policy
• Industry leading Health Insurance & benefits program
• Ability to put your personal stamp on the success of a company
• Incredible opportunities to grow within the company and the industry, both your responsibilities and compensation

Career Growth & Opportunity

This role is more than just a job — it’s a launching pad into a long-term career at BlastOne. While this is an entry-level position, it offers exceptional exposure to our customers, systems, processes, and teams across the organization. Many team members who start here go on to take on expanded responsibilities and progress into roles in sales, operations, leadership, and other areas of the business.

We are looking for someone who is entrepreneurial in mindset, a natural problem solver, and energized by wearing multiple hats. You enjoy thinking proactively, spotting opportunities to improve how things work, and taking initiative without always being asked.

For the right person — an A player who learns quickly, takes ownership, and consistently goes above and beyond — this role can be the start of an amazing journey as BlastOne continues its global growth. We believe in promoting from within and giving high performers the opportunity to grow their impact, responsibilities, and career alongside the company.

Personality / Core Value Requirements

BlastOne is a unique company. We have a strong, close-knit team of hard working, caring professionals who have a passion for supporting our customers. We are a third-generation family business and we are dedicated to growing for generations to come. To accomplish this, we take great effort to ensure that the members we add to our team will contribute positively to the great culture we already have.

We’re happy – but we spell it HAPIEE which is an acronym for our core values and beliefs:

• H: Humility– it is the team that wins - no one is better than anyone else on the team. My success is just as much the result of others I work with.
• A: We’reAgile– we move and work quickly and are flexible – we change quick.
• P: We’re positive, outgoing and Passionate! Our favorite phrase is ‘CAN DO!’
• I: We act with Integrity at all times. We are respectful and courteous. We do the right thing.
• E: We Execute– we do what we say we will do. Action is better than inaction.
• E: We always operate with Excellence and with a hard work ethic.