Recepcionist

ASM Global; San Juan (PR); On-site; USD 26,000 - 38,000; Full time

Job summary

Legends Global is seeking a capable receptionist to handle incoming calls, greet visitors, and support conference room management and HR activities at our San Juan offices.

The role requires a Bachelor’s degree or equivalent experience, strong customer service skills, and fluency in Spanish and English. Proficiency in MS Office and switchboard systems is essential, with a professional appearance and confidentiality in handling information.

Qualifications

• Bachelor’s degree or 1 year related experience working with public.
• Or equivalent combination of education and experience.
• Customer service background preferred.

Responsibilities

• Receives all incoming calls, connects to extensions, and answers event-related questions.
• Maintains a professional, friendly, hospitable presence in all interactions.
• Welcomes on-site visitors and directs them to appropriate personnel.
• Manages Conference and Meeting Rooms scheduling and diary.
• Supports HR with employee files and HR communications.
• Performs other clerical duties as needed.

Skills

Main Phone switchboard system

Verbal & interpersonal skills

Professional attitude & appearance

Confidential matters

Spanish & English bilingual

MS Office Word, Canvas & Outlook

Education

Bachelor’s degree

Customer service background preferred

1 year related experience with public

Tools

MS Office Word

Canvas

Outlook

Job description

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

The Role

Essential Duties and Responsabilities

• Professionally receives all incoming phone calls on the Coliseo switchboard, connects clients to the proper extensions, and answers questions concerning upcoming events, ticket prices, company address, directions to the company location and other related information etc.
• Maintains a professional, friendly, and hospitable presence in all internal and external interactions.
• Welcomes on-site visitors, determines nature of business, announces visitors to appropriate personnel, and directs visitors as needed.
• Full ownership of the Conference and Meeting Rooms. Scheduling appointments, organizing meetings, maintaining appointment diary either electronically or manually
• In charge of the Conference Room beverage inventory; receives & stores the supplies; monitors the mini fridge on a daily basis, and refills as necessary.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Exercises of discretion and interpretive judgment when speaking with sometimes stressful callers.
• Maintains Copy Room organized with office materials.
• Supports the Human Resources Department with the management of employee physical files.
• Assist Human Resources with employees’ initiatives including distribution, employee acknowledgments, among other HR communication
• Supports and handles phone screenings for nonexempt employees, including the management of the interview calendar.
• Perform other clerical duties as needed.

Supervisory Responsibilities

This position has not supervisory responsibilities

Education and/or Experience

• Bachelor’s degree
• Or 1 year related experience working with public
• Or equivalent combination of education and experience
• Customer service background preferred

Skills and Abilities

• Knowledge and experience with Main Phone switchboard system.
• Excellent verbal, written and interpersonal skills are essential.
• Must have a professional attitude and appearance.
• Able to handle confidential matters.
• Must be able to speak, read, and write Spanish and English.
• Knowledge in MS Office Word, Canvas and Outlook
• Knowledge and experience with Main Phone switchboard system.
• Excellent verbal, written and interpersonal skills are essential.
• Must have a professional attitude and appearance.
• Able to handle confidential matters.
• Must be able to speak, read, and write Spanish and English.
• Knowledge in MS Office Word, and Outlook

Note: Legends Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM may require an employee to perform duties outside his/her normal description.