Recepcionist

ASM Global-SMG Puerto Rico I, LP.; Puerto Rico; On-site; USD 36,000 - 48,000; Full time

Job summary

Legends Global is seeking a polished front-desk professional to handle incoming calls, greet visitors, and manage conference rooms in a fast-paced environment. You will provide friendly, professional service, handle confidential information, and support HR tasks as needed.

Requirements include a Bachelor’s degree or equivalent experience, and fluency in Spanish and English. Proficiency with MS Office and Outlook is expected.

Qualifications

• Bachelor’s degree or 1 year related experience in public-facing roles.
• Customer service background preferred.
• Strong verbal and written communication skills in English and Spanish.

Responsibilities

• Receives all incoming calls on the Coliseo switchboard and connects to extensions.
• Welcomes on-site visitors and directs them appropriately.
• Manages conference and meeting rooms, schedules appointments, and maintains diaries.
• Oversees beverage inventory for conference rooms and maintains supplies.
• Supports HR with employee files and communications.
• Assists with phone screenings and interview calendar management.

Skills

Verbal communication

Written communication

Interpersonal skills

Bilingual Spanish/English

MS Office Word

Outlook

Telephone switchboard

Education

Bachelor’s degree

1 year related experience

Customer service background

Tools

Main Phone switchboard system

Canvas

Job description

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

The Role Essential Duties and Responsabilities

• Professionally receives all incoming phone calls on the Coliseo switchboard, connects clients to the proper extensions, and answers questions concerning upcoming events, ticket prices, company address, directions to the company location and other related information etc.
• Maintains a professional, friendly, and hospitable presence in all internal and external interactions.
• Welcomes on-site visitors, determines nature of business, announces visitors to appropriate personnel, and directs visitors as needed.
• Full ownership of the Conference and Meeting Rooms. Scheduling appointments, organizing meetings, maintaining appointment diary either electronically or manually
• In charge of the Conference Room beverage inventory; receives & stores the supplies; monitors the mini fridge on a daily basis, and refills as necessary.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Exercises of discretion and interpretive judgment when speaking with sometimes stressful callers.
• Maintains Copy Room organized with office materials.
• Supports the Human Resources Department with the management of employee physical files.
• Assist Human Resources with employees’ initiatives including distribution, employee acknowledgments, among other HR communication
• Supports and handles phone screenings for nonexempt employees, including the management of the interview calendar.
• Perform other clerical duties as needed.

Supervisory Responsibilities

This position has not supervisory responsibilities

Education and/or Experience

• Bachelor’s degree
• Or 1 year related experience working with public
• Or equivalent combination of education and experience
• Customer service background preferred

Skills and Abilities

• Knowledge and experience with Main Phone switchboard system.
• Excellent verbal, written and interpersonal skills are essential.
• Must have a professional attitude and appearance.
• Able to handle confidential matters.
• Must be able to speak, read, and write Spanish and English.
• Knowledge in MS Office Word, Canvas and Outlook
• Knowledge and experience with Main Phone switchboard system.
• Excellent verbal, written and interpersonal skills are essential.
• Must have a professional attitude and appearance.
• Able to handle confidential matters.
• Must be able to speak, read, and write Spanish and English.
• Knowledge in MS Office Word, and Outlook

Note: Legends Global reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. ASM may require an employee to perform duties outside his/her normal description.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.