Receiving Technician

Stryker; San Jose (CA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Health Savings Account (HSA)

401(k) plan

Employee Stock Purchase Plan (ESPP)

Dental insurance

Vision insurance

Short-term disability insurance

Wellbeing program

Tobacco cessation program

Job summary

Stryker is seeking a Receiving Technician on-site at 5900 Optical Ct, San Jose, CA. The role supports in-house servicing, repair, and maintenance of medical devices, diagnosing issues, testing, calibration, and documenting repair activity to improve service operations and product reliability.

Key duties include unloading and decontaminating returns, maintaining ERP records, coordinating dispositions, and collaborating with cross-functional teams to resolve issues while following FDA/OSHA quality

Qualifications

• High School Diploma or equivalent.
• 2+ years of relevant experience.
• Ability to exert up to 20 pounds of force occasionally and/or a minimal amount of force frequently or constantly to lift, carry, etc.
• Ability to stand, sit, and/or walk for long periods of time.
• Preferred: Associate or Bachelor’s degree.

Responsibilities

• Support unloading, unboxing, receiving, and decontamination of returned medical devices, consoles, and components in accordance with quality and safety standards.
• Maintain accurate documentation related to quality, labor tracking, work-in-progress, ERP transactions, and returned equipment records.
• Assess returned products against quality procedures to determine disposition, including return-to-stock, repair, vendor shipment, or scrap.
• Create and process jobs for returned products, verify serial numbers and return order accuracy, and support domestic and international returns including credit returns, repairs, and trials.
• Partner cross-functionally with Customer Care, Quality, Regulatory, Depot, Production, engineers, and technicians to resolve issues and ensure proper equipment flow and investigation processes.
• Identify, track, and troubleshoot returns with missing or incorrect information using ERP and quality systems to determine next steps and ensure compliance.
• Adhere to FDA, OSHA, and Quality Management System requirements while supporting Lean Six Sigma principles and continuous improvement initiatives.
• Support daily operational priorities through teamwork, problem solving, training completion, overtime flexibility, and communication of equipment, process, quality, or safety concerns to leadership.

Skills

Documentation

ERP systems

Troubleshooting

Team collaboration

Problem solving

Education

High School Diploma or equivalent

Associate or Bachelor’s degree

Tools

ERP software

Job description

On Site Location: 5900 Optical Ct, San Jose, CA

Shift: Monday – Friday, 8:00 AM – 5:00 PM

Summary: As a Receiving Technician, you will support the in-house servicing, repair, and maintenance of company products within a repair and service environment. In this role, you will diagnose product issues, perform testing and calibration, and ensure repaired equipment meets quality and performance standards. You will also help document repair activity and support analysis of product trends to improve overall service operations and product reliability.

What You Will Do:

• Support unloading, unboxing, receiving, and decontamination of returned medical devices, consoles, and components in accordance with quality and safety standards
• Maintain accurate documentation related to quality, labor tracking, work-in-progress, ERP transactions, and returned equipment records
• Assess returned products against quality procedures to determine disposition, including return-to-stock, repair, vendor shipment, or scrap
• Create and process jobs for returned products, verify serial numbers and return order accuracy, and support domestic and international returns including credit returns, repairs, and trials
• Partner cross-functionally with Customer Care, Quality, Regulatory, Depot, Production, engineers, and technicians to resolve issues and ensure proper equipment flow and investigation processes
• Identify, track, and troubleshoot returns with missing or incorrect information using ERP and quality systems to determine next steps and ensure compliance
• Adhere to FDA, OSHA, and Quality Management System requirements while supporting Lean Six Sigma principles and continuous improvement initiatives
• Support daily operational priorities through teamwork, problem solving, training completion, overtime flexibility, and communication of equipment, process, quality, or safety concerns to leadership

What You Need:

• High School Diploma or equivalent
• 2+ years of relevant experience
• Ability to exert up to 20 pounds of force occasionally and/or a minimal amount of force frequently or constantly to lift, carry, etc.
• Ability to stand, sit, and/or walk for long periods of time

Preferred:

• Associate or Bachelor’s degree

$28.06 - $37.96 USD Hourly

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.