OnSite Specialist - Boston, MA

Stryker; Boston (MA); On-site; USD 35,817 - 48,216; Full time

Benefits offered by this job

Health insurance

401(k) plan

Wellbeing program

Tobacco cessation program

Short-term disability

Job summary

Stryker is seeking an Endoscopy OnSite Specialist to support surgical teams with equipment readiness and seamless procedures. You will manage and maintain instruments, anticipate device needs, and help minimize downtime across ORs.

The role requires flexibility for on-call duties, travel to accounts, and collaboration with SPD, surgeons, and biomedical staff to ensure top-tier patient care. A healthcare background with sterile processing experience is preferred.

Qualifications

• Bachelor’s or Associate’s degree or equivalent certifications.
• 1+ year of experience in customer service, technical assistance, clinical support, or operating room environments.
• Knowledge of anatomy, surgical procedures, and instrumentation.
• HSPA/CRCST certification (required within 6 months for Sterile Processing roles; renewed annually).

Responsibilities

• Prepare, manage, and maintain surgical equipment and disposable products to ensure readiness.
• Support OR teams during procedures by anticipating device needs and adjusting equipment.
• Troubleshoot and resolve equipment issues to maintain high service reliability.
• Collaborate with surgeons, OR staff, SPD, and biomedical teams to deliver service.
• Maintain accurate documentation including equipment usage and monthly metrics.
• Stay current through ongoing training on Stryker equipment and educate clinical staff on product use.

Skills

Customer service

Technical assistance

Clinical support

Sterile workflows

OR environments

Education

Bachelor’s or Associate’s degree, or equivalent certifications

High School Diploma or equivalent

HSPA/CRCST certification

Tools

Microsoft Office

Job description

As an Endoscopy OnSite Specialist, you will play an essential role in supporting surgical teams and ensuring that equipment, processes, and information flow smoothly to help drive exceptional patient care.

What You Will Do

• Prepare, manage, and maintain surgical equipment and disposable products to ensure everything is available, functional, and ready before each procedure, achieving full equipment readiness and minimizing workflow interruptions.
• Support operating room teams during procedures by anticipating device needs, providing timely equipment adjustments, and ensuring a seamless surgical experience.
• Troubleshoot and resolve both routine and complex equipment issues using independent judgment to maintain high service reliability and reduce downtime.
• Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners to deliver excellent service and build strong working relationships.
• Maintain accurate documentation, including detailed procedure information, equipment usage, monthly performance metrics, and account updates to ensure compliance and continuity of service.
• Stay current through ongoing training, maintaining a strong working knowledge of Stryker equipment, disposable products, and new technologies while educating clinical staff on product use.
• Follow all safety, facility, and privacy standards, including patient confidentiality requirements, while maintaining a professional appearance, work ethic, and customer-focused mindset.
• Provide flexible coverage, including rotating schedules, on‑call, overnight and weekend shifts, and support for other accounts within and outside your region, which may require travel.
• Decontaminate and assemble rigid scopes, cameras, light cords.
• Perform inline function testing (leak, sharpness, insulation, or power checks).
• Wrap and containerize sets for sterilization per IFU.
• Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership.
• Facilitate repairs, replacements, and instrument tracking per hospital protocols.
• Communicate with SPD and OR leaders regarding equipment readiness and process improvements.

What you will need:

Preferred Qualifications

• Bachelor’s or Associate’s degree, or equivalent certifications.
• 1+ year of experience in customer service, technical assistance, clinical support, supporting sterile workflow operations, or operating room environments.
• Knowledge of anatomy, surgical procedures, and instrumentation.
• HSPA/CRCST certification (required within 6 months for Sterile Processing roles; renewed annually).

Required Qualifications

• High School Diploma or equivalent.
• 0+ years of related work experience.
• Ability to work rotating schedules, including on‑call, overnight, and weekend shifts, and maintain readiness to arrive within 45 minutes when on call.
• Ability to lift up to 50 lbs occasionally and 20 lbs frequently; ability to stand, walk, bend, stoop, and use fine motor skills for extended periods.
• Visual acuity (corrected), color vision, mobility, and dexterity to identify and correct small inconsistencies in equipment or documentation.
• Strong analytical, problem‑solving, and time‑management skills with the ability to make independent decisions in high‑pressure environments.
• Ability to clearly explain and follow detailed guidelines and procedures.
• Proficiency with basic computer applications (e.g., Microsoft Office) and strong interpersonal, verbal, written, and organizational skills.
• Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel.

United States of America Pay Ranges:

• US20: $25.90 - $35.04 USD Hourly

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.