Recall QA Coordinator: High-Impact Compliance

Ventura Solutions LLC; Mundelein (IL); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Medical and dental insurance

Paid vacation time

401(k) after 90 days

Job summary

Ventura Solutions is seeking a Quality Assurance Recall Coordinator in Mundelein, IL to ensure external and internal customer requirements are met per documented policies and procedures. The role supports recall operations, customer communications, and documentation management to ensure regulatory compliance.

The position handles a high volume of inbound requests by phone and email, coordinating recall-related activities and returned product processing.

Qualifications

• High School Diploma or GED plus 2 years of relevant experience.
• Associate's degree preferred.
• Experience in QA or regulatory work is desirable.

Responsibilities

• Assist in maintaining Quality Management System policies and procedures.
• Assist with corrective actions from audits, deviations, complaints, and regulatory activities.
• Prepare reports, logs, status updates, and documentation for management and customers.
• Handle the receipt, organization, verification, storage, processing, and return of products from customers.
• Maintain returned product areas for timely and accurate processing.
• Assist with issuing return labels, RGAs, credits, and replacement requests.
• Print and distribute customer notifications and recall communications.
• Maintain complete records to support quality and regulatory needs.
• Assist with reconciliation of recalled product returns and cross-department coordination.
• Communicate instructions on identification, segregation, and disposition of affected product.
• Assist in tracking recall metrics and audit readiness.

Skills

Attention to detail

Record keeping

Communication

Multi-tasking

Regulatory awareness

Education

High School Diploma or GED

Associate's degree preferred

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Ventura Solutions is seeking a Quality Assurance Recall Coordinator in Mundelein, IL to ensure external and internal customer requirements are met per documented policies and procedures. The role supports recall operations, customer communications, and documentation management to ensure regulatory compliance.

The position handles a high volume of inbound requests by phone and email, coordinating recall-related activities and returned product processing.