Rec Center Member Service (Student Position)

Ferris State University College of Business; Big Rapids (MI); On-site; USD 18,000 - 21,000; Full time

Job summary

Ferris State University College of Business is seeking a University Recreation - Member Service student position in Big Rapids, MI. The role is the primary contact for students, members and guests, handling entrance access and POS sales for memberships, passes, rentals and programming.

Responsibilities include greeting visitors, processing payments, assisting with billing inquiries, and guiding users through facility services while maintaining friendly, inclusive service.

Qualifications

• Experience with POS systems is preferred but not required.
• Customer service or sales experience helpful.
• Strong interpersonal and communication skills.

Responsibilities

• control entrance to the Student Recreation Center with swipe access.
• greet members, students and guests with a welcoming attitude.
• process payments for memberships, day passes, rentals and programming
• assist members with billing inquiries and payment questions
• provide exceptional customer service and resolve concerns promptly.
• help users navigate the facility and available services.

Skills

POS systems

Customer service

Cash handling

Interpersonal skills

Tools

POS system software

Job description

Job no: 498157

Work type: Student Employment - General

Location: Big Rapids, MI 49307

Categories: Student Employment - General

Position Title

University Recreation - Member Service (Student Position)

Location: Big Rapids, MI

Department

University Recreation

Advertised Salary

$13.73- $13.99

Summary of Position

The student Member Service position is the primary point of contact for students, members, and guests, ensuring a welcoming and inclusive experience. This position will be responsible for the entrance and exit point of the Student Recreation Center. In addition, this position will operate the POS system used to sell memberships, day passes, rental equipment, and programming sales.

Position Requirements

• Previous experience in POS systems is preferred but not required.
• Previous experience in a customer service or sales environment.
• Strong interpersonal and communication skills.
• Ability to handle cash transactions accurately.
• Ability to work flexible hours including early mornings, evenings and weekends.
• As an individual that is handling money during your shift on behalf of the University, is required that Human Resources obtain your background check to determine your eligibility to handle money transactions.

Essential Duties/Responsibilities

• Control the entrance into the Student Recreation Center by making sure all students and members swipe their card and are granted access.
• Greet students, members, and guests with a kind, welcoming attitude.
• Ensure that non-members or guests follow the proper procedures for gaining entry.
• Operate the POS system to process payments for memberships and other items the SRC sells or rents out.
• Assist members with inquiries related to billing and payments
• Provide exceptional customer service by addressing member inquiries, concerns, and complaints promptly and professionally.
• Assist students and members with navigating the facility and understanding available services and programs

Number of Positions Available

6

Documents Needed to Apply

Resume/ Class Schedule

Job Close Date

August 25, 2026

EEO Statement

Ferris State University, an Affir…