Student Rec Center Member Experience Associate

Ferris State University College of Business; Big Rapids (MI); On-site; USD 18,000 - 21,000; Full time

Job summary

Ferris State University College of Business is seeking a University Recreation - Member Service student position in Big Rapids, MI. The role is the primary contact for students, members and guests, handling entrance access and POS sales for memberships, passes, rentals and programming.

Responsibilities include greeting visitors, processing payments, assisting with billing inquiries, and guiding users through facility services while maintaining friendly, inclusive service.

Qualifications

• Experience with POS systems is preferred but not required.
• Customer service or sales experience helpful.
• Strong interpersonal and communication skills.

Responsibilities

• control entrance to the Student Recreation Center with swipe access.
• greet members, students and guests with a welcoming attitude.
• process payments for memberships, day passes, rentals and programming
• assist members with billing inquiries and payment questions
• provide exceptional customer service and resolve concerns promptly.
• help users navigate the facility and available services.

Skills

POS systems

Customer service

Cash handling

Interpersonal skills

Tools

POS system software

Job description

Ferris State University College of Business is seeking a University Recreation - Member Service student position in Big Rapids, MI. The role is the primary contact for students, members and guests, handling entrance access and POS sales for memberships, passes, rentals and programming.

Responsibilities include greeting visitors, processing payments, assisting with billing inquiries, and guiding users through facility services while maintaining friendly, inclusive service.