Rebuild Coordinator

Cowin Equipment Company; Birmingham (AL); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Cowin Equipment Company is seeking a front-line administrator for our Rebuild Center. You will support service operations, keep ERP data accurate, and coordinate work orders from intake to final invoicing.

Key responsibilities include auditing jobs, updating customers, and maintaining organized records. Strong organizational and communication skills are essential to succeed in this role.

Qualifications

• Strong interpersonal skills and customer focus.
• Excellent organizational and reporting abilities.
• Working knowledge of ERP systems and financial reporting.
• Understanding of pricing principles and discounts.
• Ability to generate reports promptly.

Responsibilities

• Reports to Svc Mgr for all job responsibilities related to Rebuild Center support.
• Handle all administrative functions for the Rebuild Center.
• Ensure work-orders are set up correctly in the ERP with proper approvals.
• Monitor work-orders with the Svc Mgr and update customers on progress.
• Assist the Svc Mgr with office phone coverage and calls.
• Audit jobs to ensure labor, parts, and notes align with quotes and final invoices reflect completion.
• Assist with updates and media presentations to customers for repairs.
• Coordinate timelines of ongoing jobs and manage flow in/out of the shop.
• Help keep jobs on track within estimates and timelines.
• Follow up with customers after rebuilds to present results.
• Maintain a neat, strongly organized office and proper records.
• Submit required reports and handle other administrative duties as required.

Skills

People skills

Problem solving

Adaptability

Organizational skills

Communication skills

Customer relations

ERP / systems knowledge

Financial reporting

Pricing principles

Reporting generation

Tools

ERP systems

Job description

Job Requisites:

The individual in this position should be personable, a problem solver, and able to adapt to all of the forces around them - customers, suppliers, department managers, co-workers, and manufacturers personnel.

The individual should have strong organizational skills, good communication skills, excellent customer relations skills, and good computer / systems knowledge.

Additional requisites are good working knowledge of equipment operations and mechanical functions; good understanding of financial reporting principles; a solid understanding of pricing principles and discounting effects; and ability to generate reports in a timely manner.

Detail Job Description:

1. Reports to Svc Mgr for all job responsibilities related to Rebuild Center support.
2. Responsible for all administrative functions for the Rebuild Center.
3. Responsible for seeing that all work-orders are set up correctly in the ERP, and in coordination with the Svc Mgr all proper approvals are given for work performed.
4. Responsible for monitoring work-orders in conjunction with the Svc Mgr, changing and coordinating updates and timelines until completion of jobs. Ensuring customers are updated accordingly throughout the process of the repair.
5. Assist the Svc Mgr reference service office phones and taking incoming calls.
6. Make sure all jobs are properly audited and that the labor, parts and notes fall within the scope of the job quoted and that the final invoice properly reflects the completion of the job.
7. Assist with the updates and media presentation to customers for work to be done.
8. Coordinate and manage the timeline of jobs in progress and assist the Svc Mgr in the flow of jobs in and out of the shop.
9. Assist the Svc Mgr in making sure jobs stay on track, are within estimates and timeline flow of jobs expectations.
10. Coordinate and manage with the Svc Mgr post work follow-up presentation to customers of rebuild completions.
11. Maintains a neat and orderly office - should be strongly organized.
12. Maintains proper records, submits required reports, and other administrative details as required by management.

Secondary Job Duties:

1. Performs any other duties as assigned by the Service Mgr, Service Operations / Warranty Mgr, General Mgr - Product Support or VP of Product Support / Operations.