Reality Capture & UAV Tech Support Specialist

AllTerra Central, Inc.; Houston, Northern (TX, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k) plan

ESOP

Job summary

AllTerra Central, Inc. is seeking a Technical Support Specialist to serve as the primary contact for UAV hardware, software applications, flight operations, and data workflows.

You will troubleshoot, train customers, onboard users, and guide them to successful technology adoption. This role supports sUAS, geospatial software, and reality capture technologies, with opportunities to travel for training and customer visits across Texas.

Qualifications

• Strong knowledge of sUAS operations and flight planning.
• Excellent troubleshooting across hardware, software, and workflows.
• Clear verbal and written communication skills.
• Ability to support customers via phone, email, and remote sessions.
• Strong organizational skills and ability to manage multiple requests.
• Willingness to travel occasionally for training, customer visits, demonstrations, and company events.
• Bachelor's degree in Geomatics, Surveying, GIS, Engineering Tech, Aviation, or related field.

Responsibilities

• Provide phone, email, and remote technical support for UAV platforms, sensors, software applications, and related workflows.
• Diagnose and resolve hardware, software, connectivity, configuration, and operational issues.
• Assist customers with flight planning, data collection, data processing, and best practices.
• Support reality capture technologies including handheld scanners, SLAM scanners, and related solutions.
• Document support cases, resolutions, and customer interactions within company systems.
• Escalate advanced technical issues to manufacturers, software vendors, or internal specialists when necessary.

Skills

sUAS operations

Troubleshooting

Customer service

Communication

Technical support

Flight planning

Education

Bachelor's degree in Geomatics or related field

Tools

LP360

Trimble Business Center

Trimble Access

Trimble Connect

TerraFlex

Job description

AllTerra Central, Inc. is seeking a Technical Support Specialist to serve as the primary contact for UAV hardware, software applications, flight operations, and data workflows.

You will troubleshoot, train customers, onboard users, and guide them to successful technology adoption. This role supports sUAS, geospatial software, and reality capture technologies, with opportunities to travel for training and customer visits across Texas.