Real-Time Workforce Planner - Onsite Charlotte

TTEC; Phoenix (AZ); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Supportive career and professional development

Inclusive culture

Global team environment

Great compensation package

Job summary

TTEC seeks a Temporary Workforce Management Specialist to work onsite in Charlotte, NC. You'll analyze staffing data to ensure proper adjustments meet client needs. Responsibilities include monitoring call volumes, preparing staffing reports, and managing complex tasks. Candidates should have at least six months of data analysis experience, possess a high school diploma, and demonstrate a solution-oriented mindset. TTEC offers a supportive environment with development opportunities and competitive compensation.

Qualifications

• 6 months or more of data analysis experience is required.
• High school diploma or equivalent is necessary.
• Must possess a solution-oriented mindset.
• Ability to interpret and manipulate data for reporting.
• Computer proficiency is essential.

Responsibilities

• Monitor call volumes and analyze staffing needs for adjustments.
• Prepare staffing reports with new information based on client needs.
• Forecast staffing and recommend headcounts on a day-to-day basis.
• Manage multiple, complex ongoing tasks.

Skills

Data analysis experience

Solution-oriented mindset

Time management and organizational skills

Education

High school diploma or equivalent

Tools

Computer experience

Job description

TTEC seeks a Temporary Workforce Management Specialist to work onsite in Charlotte, NC. You'll analyze staffing data to ensure proper adjustments meet client needs. Responsibilities include monitoring call volumes, preparing staffing reports, and managing complex tasks. Candidates should have at least six months of data analysis experience, possess a high school diploma, and demonstrate a solution-oriented mindset. TTEC offers a supportive environment with development opportunities and competitive compensation.