Desktop Support Senior Technician

Socket.dev; Charlotte (NC); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Annual incentive program

Health and wellness programs

Paid time off (PTO)

Tuition reimbursement

Access to online courses

Job summary

TTEC is hiring a Desktop Support Senior Technician on site in Charlotte, North Carolina. You will provide on-site support for call center operations, end users, desktop devices, peripherals, and production technologies.

You’ll be the primary technical resource for incident resolution, workstation support, endpoint compliance, asset management, and operational readiness within a high-volume contact center environment. The anticipated range is $62K-$65K per year.

Qualifications

• Associate degree in Information Technology, Computer Science, or related field preferred.
• Minimum 2-3 years of desktop support or help desk experience.
• Strong knowledge of Microsoft Windows operating systems.
• Excellent customer service orientation.
• Strong communication and interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Diagnose, troubleshoot, repair, and replace desktop and laptop computers, peripherals, and related equipment.
• Provide on-site and remote technical support while maintaining high customer satisfaction.
• Collaborate with Facilities, Network, Security, and Client Technology teams when issues impact production.
• Monitor and maintain desktop compliance and endpoint health.
• Troubleshoot workstation connectivity issues involving wired, wireless, VPN, and production network environments.
• Receive, stage, deploy, recover, and track IT assets.

Skills

Microsoft Windows

Customer service

Communication

Task prioritization

Desktop support

Help desk

Education

Associate degree in Information Technology, Computer Science, or related field

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Desktop Support Senior Technician working On Site in Charlotte, North Carolina, USA, you’ll be a part of bringing humanity to business.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll Do

The Desktop Support Technician is responsible for providing on-site technical support for call center operations, end users, desktop devices, peripherals, and production technologies. This role serves as the primary technical resource for incident resolution, workstation support, endpoint compliance, asset management, and operational readiness within a high-volume contact center environment.

During a Typical Day, You’ll

• Diagnose, troubleshoot, repair, and replace desktop and laptop computers, peripherals, and related equipment.
• Provide in-person and remote technical support while maintaining high customer satisfaction.
• Collaborate with Facilities, Network, Security, and Client Technology teams when issues impact production.
• Monitor and maintain desktop compliance and endpoint health.
• Troubleshoot workstation connectivity issues involving wired, wireless, VPN, and production network environments.
• Receive, stage, deploy, recover, and track IT assets.

What You Bring to the Role

• Associate degree in Information Technology, Computer Science, or related field preferred.
• Minimum 2-3 years of desktop support, help desk, or technical support experience.
• Strong knowledge of Microsoft Windows operating systems.
• Strong customer service orientation.
• Excellent communication and interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment

What You Can Expect

• An annual incentive program
• Health and wellness programs
• Paid time off (PTO)
• Tuition reimbursement and access to thousands of free online courses

The anticipated range is $62K-$65K per year. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

A Bit More About Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different perspectives and for you to bring value to the table in your own unique way.

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