Real-Time WFM Command Center Analyst – Onsite

Teleperformance USA; Warren (MI); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits

Paid Time Off

Employee wellness programs

Job summary

A leading business services company is seeking a Workforce Management Analyst to work onsite in Warren, MI. The successful candidate will monitor schedule adherence, manage agent states, and communicate with management to resolve operational issues. Flexibility is required for varied scheduling needs, making solid customer service and communication skills essential. Join a company dedicated to creating a valued and supportive workplace for its employees.

Qualifications

• 6 months of Workforce Management Analyst experience required.
• Solid customer service skills essential.
• Flexibility in schedule based on business needs.

Responsibilities

• Monitor and manage schedule adherence and agent states.
• Communicate issues with operations management.
• Generate alerts for service disturbances.

Skills

Customer service skills

Verbal communication skills

Written communication skills

Proficiency in Excel

Job description

A leading business services company is seeking a Workforce Management Analyst to work onsite in Warren, MI. The successful candidate will monitor schedule adherence, manage agent states, and communicate with management to resolve operational issues. Flexibility is required for varied scheduling needs, making solid customer service and communication skills essential. Join a company dedicated to creating a valued and supportive workplace for its employees.