WFM Analyst: Scheduling & Analytics for Peak Service
Caesars Entertainment
14 days+
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Job description
The Workforce Management and Reporting (WFM) Analyst will be responsible for analyzing and reporting on contact volumes and handle times for a multi-skilled contact center and creating schedules that will allow the center to meet its service level, sales, abandonment, training, and budgetary goals. The WFM Analyst must be proactive, hardworking, and able to meet deadlines within a fast-paced and dynamic environment.
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