Remote Real-Time Workforce Analyst

Firstsource Healthcare; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Firstsource is seeking a Real Time Analyst to join our Workforce Optimization team. The role focuses on scheduling, intraday performance, and resource utilization to meet operational needs while keeping staff engaged. This position is remote across the United States.

Candidates should have strong Excel and Windows skills, solid analytical abilities, and the communication finesse to work with management at multiple locations. Flexibility to work varying hours is required.

Qualifications

• High school diploma or equivalent required.
• Intermediate MS Excel knowledge.
• MS Windows operating system navigation skills.
• Strong written and verbal communication skills.
• Ability to interact with all levels of management across various locations.
• Ability to build and maintain strong working relationships.
• Strong analytical skills.
• Comfortable with flexible work timings and willingness to stretch.

Responsibilities

• Real time monitoring and Intraday performance management
• Exception Management
• Real time reports- Hourly/ Daily/ Weekly
• Preparing Dashboards
• Analysis and Process development
• Incident tracking, logging and escalations
• Process and Procedure adherence

Skills

Strong written and verbal comms

MS Excel knowledge

MS Windows navigation

Analytical skills

Education

High school diploma or equivalent

Tools

MS Excel

MS Windows

Job description

Firstsource is seeking a Real Time Analyst to join our Workforce Optimization team. The role focuses on scheduling, intraday performance, and resource utilization to meet operational needs while keeping staff engaged. This position is remote across the United States.

Candidates should have strong Excel and Windows skills, solid analytical abilities, and the communication finesse to work with management at multiple locations. Flexibility to work varying hours is required.