Real-Time School Transit Dispatcher

Ridezum; Fresno (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Holidays

Wellness

Vacation

Job summary

Zūm Services, Inc. is seeking an experienced Dispatcher for our Fresno, CA location to lead daily transportation operations and serve as the communication hub.

You will manage daily route assignments, driver coordination, and real-time problem solving to ensure safe, on-time student service. You will thrive under pressure, maintaining calm, clear communication with districts, families, and internal teams while upholding dispatch SOPs and safety standards.

Qualifications

• High school diploma or equivalent.
• Proficiency with Microsoft or GSuite applications (Sheets, Docs, Slides, etc.).
• Experience in high‑pressure, time‑sensitive operations (e.g., transportation, logistics, field services, customer service, hospitality, or similar fast‑paced environments).

Responsibilities

• Direct and monitor daily assignments, schedule drivers, and assign vehicles to ensure full route coverage and on‑time completion of all driver activities.
• Communicate all relevant details of driving assignments to drivers to ensure proper execution, and assist with routing directions and special service assignments.
• Coordinate vehicle service and repairs with the Maintenance Manager to ensure uninterrupted service delivery.
• Respond to emergency calls and coordinate the emergency response network.
• Notify stakeholders and location personnel of all route changes, emergencies, accidents, breakdowns, or service disruptions, and handle customer concerns promptly and professionally.
• Provide real‑time operational support to drivers including assistance with traffic issues, routing questions, and emergency situations, escalating unresolved issues appropriately.
• Maintain route documentation and records including contracts, customer information, route changes, maps, vehicle assignments, and driver details to ensure accuracy and compliance with district and state requirements.
• Ensure strict adherence to dispatch standard operating procedures and recommend disciplinary action for policy violations in coordination with management.
• Track and document operational activities, incidents, and communications for reporting purposes while partnering with Location Manager and Safety Manager on compliance objectives.

Skills

Calm under pressure

Strong communication

Prioritization

Education

High school diploma or equivalent

Tools

Microsoft Office

GSuite

Job description

Zūm Services, Inc. is seeking an experienced Dispatcher for our Fresno, CA location to lead daily transportation operations and serve as the communication hub.

You will manage daily route assignments, driver coordination, and real-time problem solving to ensure safe, on-time student service. You will thrive under pressure, maintaining calm, clear communication with districts, families, and internal teams while upholding dispatch SOPs and safety standards.