Real-Time Operations Controller

CACI; Springfield (VA); On-site; USD 79,000 - 165,000; Full time

Job summary

CACI is seeking a Real-Time Operations Controller to join a 24/7 crew that monitors ground equipment and services within an automated planning system. The role supports 5am-5pm or 5pm-5am shifts and requires a TS/SCI with polygraph to start.

Responsibilities include monitoring system health, leading turnovers, testing after upgrades, and coordinating with engineers. Strong communication and multitasking are essential.

Qualifications

• Bachelor’s degree and at least 3 years of directly related experience.
• TS/SCI with minimum Polygraph required to begin employment; higher level poly for continued employment.
• Must be able/willing to work 12-hour shifts (5am-5pm or 5pm-5am).
• Understanding RF spectrums and how they can be utilized, acquired, and corrected.
• Understanding operating complex satellite infrastructure and satellite communication systems.
• Networking experience.
• Solid written and verbal communications skills.
• Ability to multi-task.
• Strong analytical and troubleshooting skills.

Responsibilities

• Work with crew in daily execution of procedures to maintain system health and respond to issues.
• Lead daily turnover, update operations log, review entries for accuracy.
• Support system testing after upgrades and during maintenance.
• Monitor system performance and respond to events.
• Coordinate with crew to maintain health of the network.
• Report discrepancies concisely as they occur.
• Investigate and rectify procedural discrepancies.
• Identify areas for process improvement.
• Coordinate with subsystem engineers for configuration changes and maintenance.

Skills

Radio frequency concepts

Satellite communications

Troubleshooting

Analytical thinking

Multi-tasking

Written and verbal communication

Mentoring

Self-motivated learning

Customer interaction

Networking

Education

Bachelor’s degree

Job description

The Opportunity:

The Real-Time Operations Controller position is part of a 24 X 7 X 365 crew who monitors ground equipment and services scheduled by users within an automated planning and scheduling system (shift schedule 5 am-5 pm, 5 pm-5 am) Tasks include monitoring the status of initiated services, rescheduling as necessary for interrupted services, and assisting with service setup and execution.

Responsibilities:

• Work with other crew members in the execution of daily and routine procedures to maintain system state of health, responding to issues as they arise, or gathering pertinent information for trouble shooting

• Lead daily turnover, updates operations log on daily activity progress, and review all operator log entries for accuracy.

• Support system testing after upgrades and during maintenance activities

• Monitor system performance to be able to respond to event notifications and determine courses of action

• Coordinating with other crew members to maintain system state of health

• Report discrepancies concisely as they occur

• Investigate and rectify procedural discrepancies

• Identify areas of process improvement

• Coordinate with subsystem engineering subject matter experts to implement configuration changes and other maintenance activities on the network in accordance with operational procedures

• Certify in multiple operator positions; knowledge-based and on-the-job training provided prior to certification testing

• Perform remote diagnostic monitoring of systems

• Monitor and perform actions related to mission processing

• Support requests for re-processing and/or playback, requests for lab analysis, and feedback to customers on results of each lab analysis and playback

• Support payload operations in coordination with other team members

Qualifications:

Required:

• Requires a Bachelor’s degree and at least 3 years of directly related experience, or equivalent combination of education and experience.

• A TS/SCI with minimum Polygraph is required to begin employment. As a requirement of continued employment, you will be required to obtain a higher level poly.

• Must be able/willing to work 12hour shifts (5am to 5 pm, or 5 pm to 5 am).

• Understanding on Radio Frequency spectrums and how they can be utilized, acquired, and corrected

• Understanding on operating complex satellite infrastructure and satellite communication systems

• Networking experience

• Self-motivated with the ability and desire to learn complex systems with little direction

• Serve as a mentor to peers

• Routine interaction with multiple customers.

• Solid written and verbal communications skills

• Ability to multi-task

• Strong analytical and troubleshooting skills

Desired:

• Experience in a real-time operations environment, SIGINT analysis, SIGINT collection, real-time watch operations support

• Knowledge of both theoretical and practical aspects of satellite communications

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$78,700 - $165,200

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.