Network Operations Center- NOC Tier 1 and 2

CACI International Inc; Washington (District of Columbia); On-site; USD 86,600 - 181,800; Full time

Job summary

CACI International Inc is hiring for a Network Operations Center - NOC Tier 1 and 2 position in Washington, DC. This full-time role involves system patching, troubleshooting network issues, and drafting operating procedures. Candidates must have a relevant high school diploma or higher, with substantial experience in networking. The position requires a TS/SCI clearance with polygraph and offers a competitive salary range of $86,600 to $181,800, emphasizing integrity and continuous growth within the company.

Qualifications

• Experience in system patching and performing upgrades on network routers.
• Drafting SOPs and troubleshooting network issues.
• Ability to perform root cause analysis and problem resolution.

Responsibilities

• Perform system patching and software upgrades.
• Draft SOPs for network operations and troubleshoot failures.
• Support new network implementation and technical refresh projects.

Skills

System patching

Troubleshooting

Network performance monitoring

Drafting Standard Operating Procedures

Problem resolution

Independent engineering and maintenance

Education

High School/GED with 11 years experience

Associates with 9 years experience

Bachelors with 7 years experience

Masters with 5 years experience

Tools

IAT II certification

Job description

Job Title

Network Operations Center - NOC Tier 1 and 2

Job Category

Service Contract Act

Time Type

Full time

Minimum Clearance Required to Start

TS/SCI with Polygraph

Employee Type

Regular

The Opportunity

The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated with customer local area networks (LANs) and unified communication (UC) services.

Our mission on this program will be the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, or Capital Equipment Replacement Program (CERP) activities associated with the clients’ LANs, CAN and Unified Communication services. Become a part of our great team and make a difference.

Responsibilities

• Perform System patching and IAVA patches to network routers and switches.
• Perform IOS and Software upgrades.
• Draft Standard Operating Procedures (SOP) for network operations.
• Troubleshoot system failures and accessibility problems within the network to our services.
• Monitor network performance, track usage and develop capacity reports.
• Make recommendations that enhance operational efficiencies for network monitoring, management, and overall operations.
• Use experience and knowledge articles to understand/implement potential workarounds.
• Update knowledge articles and handle "how to" questions.
• Support KM management by entering solutions into the Solutions database.
• Support engineering design data calls.
• Support new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
• Work independently with some supervision.
• In remote locations must function as independent engineering, maintenance, and network problem solving with minimal or intermittent input from other tiers/locations.
• Problems faced are difficult, will require detailed information gathering, analysis, and investigation to understand problems. Employ creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience.
• Perform network ticket resolution.
• Support network ticket closure across Network OPS staff to include:
  • Complete initial categorization of service requests (type, sub-type, location/device, priority, etc.).
  • Use administrative access to the network to provision new switches, routers, VLANs and Crypto.
  • Use administrative access to network components to research errors, incidents, problems and perform incident analysis and identify potential problems.
  • Route service requests to the appropriate organization required for incident resolution.
  • Perform root cause analyses.
  • Complete problem resolutions associated with incident tickets.
  • Configure, deploy, manage, and maintain UC monitoring systems used by technicians to ensure availability and overall performance of systems and services.

Qualifications

• High School/GED with 11 years experience, or
• Associates with 9 years experience, or
• Bachelors with 7 years experience, or
• Masters with 5 years experience.

DOD 8570 Certification Required

• Current IAT II certification.

Clearance Requirement

• Minimum TS/SCI and ability to obtain a polygraph.

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

What You Can Expect

A culture of integrity

At CACI we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust

CAA values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

The proposed salary range for this position is $86,600 - $181,800. Compensation, benefits, and learning and development opportunities are competitive and designed to support and protect employees and their families.

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.