Real-Time Limousine Dispatcher & Scheduler

Limousine Association international; Glen Allen (VA); Híbrido; USD 36.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company-matched 401(k)

Paid time off

Holiday pay

Weekly direct deposit

Descripción de la vacante

Richmond Limousine is seeking a Dispatcher & Scheduler to join our Glen Allen-based team. The role coordinates airport, corporate, group, wedding, and event transportation from the Richmond Limousine office at 10101 W Broad St, Glen Allen, VA 23060.

The position requires clear written and verbal communication as trips and vehicle assignments change, and involves coordinating drivers, vehicles, and work orders to ensure timely service.

Formación

• High school diploma or equivalent required.
• Dispatching or customer-service experience preferred.
• Strong active listening, telephone skills, computer ability, and data-entry accuracy.

Responsabilidades

• Schedule and dispatch workers and service vehicles.
• Relay work orders, messages, and information to drivers.
• Monitor personnel and vehicle locations.
• Coordinate service and daily schedules.
• Confirm that vehicles return at the end of each shift.

Conocimientos

Active listening

Telephone skills

Data entry

Customer service

Educación

High school diploma or equivalent

Herramientas

Limo Anywhere

Google Maps

GPS tracking

Microsoft Office

Descripción del empleo

Start Date09/16/2026

18 Full-Time

The Dispatcher & Scheduler position at Richmond Limousine is based at 10101 W Broad St, Glen Allen, VA 23060. The position pays $18 per hour to a qualified dispatcher and follows a rotating schedule that includes days, nights, weekends, and holidays. The employer coordinates airport, corporate, group, wedding, and event transportation.

Dispatchers and schedulers organize vehicles, drivers, work orders, and client messages from the company's Glen Allen office. Transportation jobs in this field require accurate communication when trip details or vehicle assignments change. The position is part of the limousine transportation operation in the Glen Allen area . The role connects customers, drivers, and vehicles during scheduled service.

• Role: Dispatcher & Scheduler
• Employer: Richmond Limousine
• Pay: Starting at $18 per hour for a qualified dispatcher or scheduler

Richmond Limousine's online application asks for a name, phone number, email address, and resume attachment. Applicants select the dispatcher and scheduler opportunity and should be prepared to discuss dispatching, customer service, computer, and transportation experience.

Dispatching Service Requests

The dispatcher and scheduler assigns workers and service vehicles to transportation requests. The work includes relaying work orders, messages, and trip information by telephone or radio. Personnel and vehicle locations are monitored as service runs develop. The coordinator identifies the vehicle and personnel types needed for each assignment.

• Schedule and dispatch workers and service vehicles.
• Relay work orders, messages, and information to drivers.
• Monitor personnel and vehicle locations.
• Coordinate service and daily schedules.
• Confirm that vehicles return at the end of each shift.

Customer questions are part of the daily workload, and the dispatcher communicates with drivers and clients during active service. The job also includes handling new or different requests, taking ownership of the next action, and identifying a practical response for the customer. Accuracy matters because one incorrect assignment can affect a driver, a vehicle, and a scheduled passenger at the same time.

Fleet Coordination Tools

The Glen Allen office uses Limo Anywhere for limousine-service coordination, Google Maps for route and destination information, and GPS tracking for vehicle locations. Multiline phones connect the desk with drivers and customers. Web-based tools and Microsoft Office support records, messages, schedules, and routine documentation.

Computer work requires sustained attention while information moves between calls, screens, and dispatch records. The coordinator reads trip information, enters data, checks details, and completes documents accurately. The position also requires clear written and verbal communication when a schedule changes or a driver needs updated instructions.

Qualifications And Work Standards

A high school diploma or equivalent is required. Previous dispatching or customer-service skills, knowledge, or experience is preferred. Strong active listening, telephone skills, computer ability, and data-entry accuracy support the core work.

The employer lists multitasking, interpersonal communication, attention to detail, follow-through, time management, customer service, teamwork, and transportation-industry knowledge. Richmond Limousine provides a fast-paced office environment for communication with varied people and business types. Richmond Limousine provides educational opportunities, and new requests require a response that protects the client relationship.

Benefits At Richmond Limousine

The position includes a company-matched 401(k), paid time off, holiday pay, and weekly direct deposit. Richmond Limousine provides airport transportation, corporate and group travel, weddings, proms, schools and teams, holiday light tours, winery tours, and brewery tours.

The fleet includes sedans, SUVs, vans, buses, limousines, and party buses. A dispatcher sees different vehicle and passenger requirements across those services, so the work connects scheduling decisions with the equipment assigned to each trip. The company also identifies educational opportunities as part of its workplace support.

Transportation Work In The Richmond Area

Richmond Limousine operates from 10101 W Broad St in Glen Allen and serves clients through a professional office environment. The dispatch desk communicates with drivers, customers, and other staff while service vehicles move through the Richmond area. The position keeps trip information, people, and vehicles aligned during ordinary bookings and changing requests.

Airport transfers, group transportation, event service, and private travel each require different vehicle capacities, passenger needs, and timing decisions. Local limousine operators work with dispatchers who can keep records precise, speak clearly under pressure, and follow a service request through to completion.

Shift Handoffs And Route Knowledge

A dispatch handoff records active trips, pending changes, driver communications, and unresolved customer requests for the next coordinator. The next shift can then verify the current assignment before a vehicle leaves the office. This sequence keeps a change in route, timing, or vehicle information attached to the correct service request.

Repeated coordination across the Richmond area builds working knowledge of pickup points, destination details, vehicle capabilities, and service timing. Dispatchers and schedulers use that information with the company's digital tools while maintaining accurate records for each trip. Dispatchers and schedulers close the gap between a customer's request and the vehicle assigned to complete it.

The position combines office-based communication with live transportation coordination. Applicants with reliable data-entry habits, clear telephone communication, and knowledge of local transportation can present those qualifications with the resume submitted through the employer's application process.

This page can't load Google Maps correctly.