Real Estate Quality Assurance Specialist

TruWest Credit Union; Tempe (AZ); Hybrid; USD 59,000 - 71,000; Full time

Job summary

TruWest Credit Union is seeking a Real Estate Quality Assurance Specialist to independently perform QA reviews of real estate loan files, ensuring accuracy and adherence to credit union policies, underwriting guidelines, and investor requirements. You will identify exceptions, determine corrective actions, and monitor resolution with teams across Mortgage leadership.

The role emphasizes analyzing complex issues, providing guidance, coaching, and training to improve loan quality and reduce

Qualifications

• High school diploma or GED required.
• 3–5 years of similar or related experience in real estate/QC/quality assurance.
• Knowledge of mortgage lending regulations, investor requirements, underwriting guidelines, policies and procedures.

Responsibilities

• Perform QA reviews of real estate loan files to ensure accuracy and adherence to policies, procedures and regulatory requirements.
• Identify exceptions, determine corrective actions, and monitor resolution within established guidelines.
• Collaborate with Mortgage team to communicate findings, coach, and train staff to improve loan quality and reduce errors.

Skills

Real estate lending

Underwriting

Quality assurance

Analytical skills

Communication

Education

High school diploma or GED

Job description

Real Estate Quality Assurance Specialist

Job Category : Lending

Requisition Number : REALE001654

• Posted : September 29, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Description

Are you eager to be part of a company that stands out? Want to make a difference in your clients' lives? We do too!

At TruWest, we focus on our employees so you can focus on your business. We offer first day medical, dental, vision, life insurance, pet benefits, 401(k), and so much more. We even help you save for retirement by matching $0.50 per $1 contributed, up to 6% of your pay to your 401(k) contributions.

Want to learn more? Scroll down and check out the job details.

Pay Range: $27.78 - $33.95.
Final salary is dependent on a candidate’s experience and qualifications.

Summary of Responsibilities

The Real Estate Quality Assurance Specialist independently performs quality assurance reviews of real estate loan files to ensure documentation and lending activities are accurate and consistent with established credit union policies, procedures, underwriting guidelines, regulatory requirements, and investor guidelines. The position identifies and analyzes exceptions, determines appropriate corrective action within established guidelines, and monitors findings through resolution.

The Specialist researches and analyzes complex quality assurance issues, identifies trends and recurring exceptions, and provides recommendations for process, workflow, procedural, or training improvements. This position works closely with Mortgage employees and leaders to communicate findings, provide guidance, coaching, and training, and influence practices that improve loan quality and reduce recurring errors. Complex regulatory interpretations and significant risk matters are escalated to the appropriate leader.

Education

A high school education or GED

Experience

Three years to five years of similar or related experience.

Knowledge and Skills

• Knowledge of real estate lending, loan origination, servicing, underwriting, or quality assurance processes.
• Working knowledge of applicable mortgage lending regulations, investor requirements, underwriting guidelines, policies, and procedures.
• Strong analytical and problem-solving skills with the ability to research and evaluate complex quality assurance issues and develop recommendations for resolution.
• Ability to independently interpret and apply established policies, procedures, underwriting guidelines, investor requirements, and quality assurance standards.
• Strong attention to detail with the ability to identify documentation errors, inconsistencies, exceptions, and potential areas of risk.
• Strong interpersonal communication skills with the ability to effectively communicate sensitive or complex quality assurance findings.
• Ability to influence, coach, and provide guidance to employees and leaders regarding quality assurance requirements, findings, and corrective actions.
• Ability to build collaborative