Mortgage Underwriting Manager

Truwest Inc.; Tempe (AZ); On-site; USD 124,000 - 138,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Life insurance

Pet benefits

401(k) with 50% match up to 6%

Job summary

TruWest Credit Union seeks an experienced Mortgage Underwriting and Processing Manager to lead the Mortgage Fulfillment teams, ensuring timely, compliant loan decisions and efficient operations.

You will mentor staff, manage performance, stay updated on guidelines including Fannie Mae, Jumbo, and Non-QM, and partner with senior leadership to deliver exceptional member experiences and robust risk controls.

Qualifications

• Strong leadership and coaching abilities to manage mortgage professionals.
• In-depth knowledge of underwriting, processing, and risk assessment processes.
• Familiarity with Fannie Mae, Jumbo, Home Equity and Non-QM underwriting guidelines.

Responsibilities

• Lead Mortgage Underwriting and Processing teams to ensure timely, compliant loan dispositions.
• Oversee hiring, training, performance management and employee engagement.
• Direct underwriting and processing to align with TruWest Credit Union's risk tolerance and quality standards.
• Stay current on guideline changes, investor updates and system enhancements.

Skills

Leadership

Underwriting

Processing teams

Risk management

Financial due diligence

Fannie Mae underwriting

AUS knowledge

Communication

Education

Bachelor's degree or industry certifications

Job description

Description

Are you eager to be part of a company that stands out? Want to make a difference in your clients' lives? We do too!

At TruWest, we offer steady work schedules that makes it easy for you to plan (work) life around.

We offer first day medical, dental, vision, life insurance, pet benefits, 401(k), and so much more. We even help you save for retirement by matching $0.50 per $1 contributed, up to 6% of your pay to your 401(k) contributions.

We'll teach you how Credit Unions are different and how you can leverage that difference to grow your business. Check out our video that highlights all the amazing things we do here: https://vimeo.com/721196286/593a894041

Pay Range: $123,884.10 - $137,649.00. Final salary is dependent on a candidate’s experience and qualifications.

If you’re looking for a place to call home, you’ve found it.

Summary of Responsibilities

This position will be responsible for the Leadership, Direction and Coaching of the Mortgage Underwriting and Processing teams through management and direct oversight of Mortgage Fulfillment activities. This role will provide support and approval for team members on standard underwriting, processing, special projects and may conduct research, analysis, and underwriting for unique or complex applications to ensure on time closing of Mortgage loans. The Underwriting Manager will be a team leader, directing the activities of associate-level and junior-level underwriters while supporting risk management and financial due diligence. This position requires an excellent balance of team leadership, administrative, and financial analysis skills to independently conduct risk assessments and underwriting.

Education: (1) A bachelor’s degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor’s degree.

Experience: Five years to eight years of similar or related experience.

Knowledge and Skills: Ability to manage, inspire, and assist associate-level and junior-level personnel with experience conducting financial oversight activities, analyzing financial projections, and assessing risk for complex loan applications. Must be Subject Matter Expert in Fannie Mae, Jumbo, Home Equity and Non-QM underwriting requirements, including multi-state lending and AUS buildout. Strong written and verbal communication skills to convey information to their teams and to upper management regarding complex situations and risk analysis. Ability to examine and assess internal processes, identifying areas where practices can be improved and enhanced to maximize efficiency. Key areas of skill: Building Partnerships, Sound Decision Making, Planning and Organizing, Communication, Guiding Team Success, Driving for Results, Coaching.

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Participate as a key leader within the Mortgage Leadership team.
• Manage a team of Underwriters and Processors, ensuring loans are dispositioned timely and accurately while maintaining SLAs through pipeline management, file assignment and setting priorities.
• Create self-reliant employees by owning all areas of employee management to include hiring, training, coaching, performance management and employee engagement.
• Direct all aspects of the Underwriting and Processing consistent with TruWest Credit Union’s risk tolerance with an emphasis on quality.
• Create and support an amazing member experience through leadership of the Underwriting and Processing functions related to Mortgage Lending.
• Stay current on guideline changes, industry regulation changes, investor updates and system enhancements to ensure the Underwriting team is informed, productive and compliant.
• Drive continuous process improvement for all key performance areas within the Underwriting Team and Mortgage Team as a whole.
• Collaborate with VP to complete monthly scorecards for Underwriters and Processors, performance evaluations, and recommend content for training and development of team members.
• Manage quality trending on all Conforming, Conventional, Jumbo & Super Jumbo loans to meet GSE, Appendix Q & TruWest Credit Union guidelines.
• Manage reporting and identify risk related to QC, QA, Loan Delivery, Post Closing, Credit Risk and/or compliance. Communicates all trends to the responsible parties and mortgage team.
• Actively participate with the Credit Risk Committee on changes related to product & underwriting guidelines. Update the Mortgage Origination Manuals related to Underwriting.
• Provide guidance on escalated underwriting loan scenarios and escalated member inquiries related to fulfilment. Works closely with Secondary Marketing to ensure all saleable loans meet requirements.
• Effectively lead, collaborate, and communicate with employees, leaders, members, business partners, and other stakeholders to support business operations and achieve departmental objectives. This includes participating in designated onsite workdays and providing in‑person leadership through real‑time collaboration, coaching, mentoring, decision‑making, employee support, spontaneous problem‑solving, meetings, training, and cross‑functional interactions. Leaders are expected to be available to provide timely direction, address operational and employee needs as they arise, and support the development and performance of their teams. These essential functions require physical presence in the workplace and cannot be effectively performed through virtual communication platforms alone. Regular and reliable onsite attendance is required to perform these essential functions effectively. Reasonable accommodations will be considered in accordance with applicable law.

Secondary Duties and Responsibilities

• Perform other job duties as assigned.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend and regularly lift objects of up to 15 lbs.; use hands to handle or feel objects, tools, or controls; reach with hands and arms above shoulder height and below the waist; and talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, the ability to adjust focus; and the ability to utilize computers and focus on computer monitors for extended periods of time.

Disclosure

This job description outlines the general and specific duties associated with the role, but it is not intended to be a comprehensive list of all responsibilities, qualifications, or tasks required. It does not constitute an Employment Agreement and does not restrict TruWest Credit Union's right to assign, reassign, or eliminate duties and responsibilities at any time. The job description reflects the current assignment of essential functions, which may change as the needs of the credit union or department evolve or for other reasons deemed appropriate.

Licenses & Certifications

Required

NMLS License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.