Real Estate Operations & Client Success Lead

EmpowerHome; Chantilly (VA); On-site; USD 50,000 - 61,000; Full time

Job summary

EmpowerHome Team is seeking a motivated Real Estate Operations Manager to oversee client relations, operations, and daily workflows in Chantilly, Virginia. This on-site leadership role focuses on guiding people, improving processes, and ensuring exceptional service from first appointment through closing.

You will lead, support, and develop the team, manage client experience standards, and drive efficiency across operations while maintaining accountability and a culture of continuous improvement.

Qualifications

• Experience in client relations, operations, real estate, or team leadership.
• Strong communication and relationship-building skills.
• Highly organized and detail-oriented with the ability to manage multiple priorities.

Responsibilities

• Lead, support, and develop team members.
• Oversee client experience and service standards.
• Improve systems, processes, and daily workflows.
• Monitor team performance and accountability.
• Identify and resolve client and operational issues.
• Collaborate with leadership to improve efficiency and productivity.
• Ensure a seamless client experience from listing appointment through closing.
• Foster a culture of teamwork, ownership, and continuous improvement.

Skills

Client relations

Operations management

Real estate leadership

Communication

Organization

Accountability

Process improvement

Ownership mindset

Job description

EmpowerHome Team is seeking a motivated Real Estate Operations Manager to oversee client relations, operations, and daily workflows in Chantilly, Virginia. This on-site leadership role focuses on guiding people, improving processes, and ensuring exceptional service from first appointment through closing.

You will lead, support, and develop the team, manage client experience standards, and drive efficiency across operations while maintaining accountability and a culture of continuous improvement.