Real Estate & Customer Experience Property Manager

Prologis; South Whitehall Township (PA); On-site; USD 86,000 - 114,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Generous PTO 22 days + holidays

Job summary

Prologis in the Lehigh Valley, PA, is seeking a Real Estate & Customer Experience Property Manager to oversee about 12 million sq ft of industrial facilities. You will manage customer relationships across e-commerce, logistics and warehouse operations, working with a local team of ~17 to address leases, safety and service needs.

Prologis emphasizes connecting customer requirements with value-added services, using Salesforce and other CRM tools to generate insights and improve outcomes.

Qualifications

• Valid driver’s license and willingness to travel to multiple properties.
• Current Real Estate sales license in Pennsylvania or able to obtain within six months.
• Strong mathematical and analytical skills with data processing and variance reporting.
• Excellent organizational and time-management skills, able to work independently and with a team.

Responsibilities

• Manage customer relationships by communicating lease terms, move-in/move-out, inspections, and repairs.
• Build long-term relationships across the customer portfolio and anticipate needs.
• Identify revenue opportunities by aligning Prologis services with customer needs.
• Use CRM tools including Salesforce to gather data, monitor metrics, and derive insights.
• Analyze and administer leases to ensure accurate interpretation of obligations.
• Negotiate and manage bids for service agreements to keep properties safe and well-maintained.
• Manage portfolio financial reporting, budgets, and variance reporting to meet goals.

Skills

Customer relationship management

Salesforce

Financial reporting

Budgeting

Data analysis

Education

Real Estate license in Pennsylvania

Tools

Salesforce CRM

Job description

At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next.

Job Title: Real Estate & Customer Experience Property Manager

Company: Prologis

A day in the life The Real Estate & Customer Experience Property Manager is part of the Customer Experience Team supporting approximately 12 million square feet of industrial buildings in the Lehigh Valley market. The role manages customer relationships across a diverse portfolio, including customers in e-commerce, logistics, and warehouse operations, while helping maintain safe, well-managed properties and a responsive customer experience. This position works with a local team of approximately 17 employees and partners with customers, vendors, and internal stakeholders to address property operations, lease obligations, financial performance, and service needs. The role also identifies opportunities to connect customer needs with Prologis value-added products and services.

Key responsibilities include:

• Manage customer relationships by clearly communicating lease terms, conditions, and responsibilities; overseeing move-in and move-out processes; performing inspections; and coordinating required repairs or maintenance.
• Build and maintain long-term relationships across an assigned customer portfolio and anticipate customer needs to provide proactive solutions.
• Identify additional revenue opportunities by aligning Prologis value-added products and services, including Prologis Essentials, with customer needs.
• Use technical and CRM tools, including Salesforce, to gather data, monitor performance metrics, and develop customer insights.
• Analyze and administer leases to support accurate interpretation and execution of lease obligations.
• Negotiate and manage competitively bid service agreements to support safe, well-maintained properties.
• Manage portfolio financial reporting, budgets, and recurring variance reporting to support established financial goals.

Building blocks for success Required:

Valid driver’s license with the ability to travel to multiple properties. Must have a current Real Estate sales license in the State of Pennsylvania or be able to obtain a license within six months of commencing employment. Please note that the company will cover relevant, associated costs and will consider the reasonable time spent acquiring the license as part of work hours. Ability to build and maintain professional relationships with customers, vendors, and internal stakeholders. Strong mathematical and analytical skills, including the ability to process data and complete recurring variance reports. Strong organizational and time-management skills with the ability to prioritize multiple tasks, work independently and collaboratively, and meet deadlines. Ability to adapt to changing priorities and support new company initiatives. Ability to work extended hours when required and be on call for emergencies.

Preferred:

• 5+ years of industrial or commercial real estate experience, or equivalent relevant experience.
• Experience with property transitions, portfolio acquisitions, or company mergers.
• Experience with budgeting cycles and CAM reconciliation processes.
• Experience using CRM or technical tools, including Salesforce, to gather data and develop customer insights.
• Demonstrates willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speed.
• Exercises sound judgment, creative thinking, and accountability for outcomes.

Hiring Salary Range of: $86,000 - $114,000

Salary and whole compensation package (bonus target) to be determined by the candidate’s location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

People First

Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here. When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here. As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here. All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time. All job offers are contingent upon successful completion of background verification.

Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Employment Type: Full time

Location: Pennsylvania-Lehigh Valley Office Additional Locations:

We are builders, thinkers and doers—creating more than space, we power global commerce. We seek and attract top talent from around the world and foster a culture where diverse ideas fuel innovation, collaboration and excellence